Elevate customer service experiences as a Bilingual Resource Officer III with TD in Laval, Quebec. This hybrid role requires financial expertise and proficiency in both French and English to assist clients effectively.

As a Bilingual Resource Officer III at TD, you will be a critical support for representatives, resolving issues for clients and partners while ensuring a high-quality service. You will provide informed counsel based on clients' financial circumstances, proactively identifying cross-selling opportunities. Strong communication and analytical skills are essential to thrive in this full-time position.

Key Responsibilities:
• Deliver courteous and efficient customer service
• Resolve and escalate client issues as necessary




• Maintain solid relationships with clients and partners
• Provide proactive financial advice and insights
• Monitor daily operational workflows and priorities

Requirements:
• Bachelor’s degree required
• Minimum three years of relevant experience
• Bilingual in English and French
• Must have PQAP license
• In-depth knowledge of banking products and services

Support TD by utilizing your bilingual skills and financial knowledge to enhance customer relations in Laval.
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📌 Bilingual Resource Officer at TD (Quebec City)
🏢 TD Bank Group
📍 Quebec City