Our client is an established Canadian manufacturer and service provider of commercial and industrial boiler and heating systems, supporting customers across a broad service territory. They are seeking a Service Manager to lead their Ottawa service branch, a hands‑on leadership role with full accountability for field service execution, technician performance, customer satisfaction, and the growth of a profitable aftermarket service business.
This is an ideal fit for a field service leader who is equally comfortable coaching technicians, troubleshooting complex equipment issues, and building customer relationships that turn service calls into long‑term revenue.
What You'll Do Lead, coach and develop a team of 6–10 Service Technicians, including recruiting, onboarding, training, performance management and ongoing feedback
Deliver timely, high‑quality service in a high‑volume, short‑cycle environment while maintaining urgency and responsiveness
Manage 24/7 emergency service coverage and ensure the right technicians are available to meet customer needs
Oversee daily service operations with the Service Administrator, assigning and scheduling technicians by skill set, workload, priority and customer requirements
Provide technical leadership on complex field issues involving boilers, pumps, systems, controls and related equipment
Grow the aftermarket business, including preventive maintenance agreements, upgrades, parts and other service solutions
Prepare service, sales, project quoting and estimating proposals for customers
Build strong customer relationships through regular communication, site visits and follow‑up
Identify sales opportunities from service calls,



site visits and technician recommendations, and partner with the Sales team to track and close them
Develop and improve field procedures, work processes and project‑planning standards to raise quality, consistency and efficiency
Monitor service performance against customer, operational and continuous‑improvement objectives, and find ways to reduce costs and improve profitability
Champion a safety‑first culture and ensure all work meets health and safety requirements
Collaborate with the General Manager, Sales, manufacturing and other departments to align service delivery with business priorities
What You Bring 5–10+ years of technical field service team management in a comparable environment such as boilers, HVAC, heavy equipment, or related mechanical systems
Experience in a high‑volume, short‑cycle service organization providing 24/7 support across a broad geographic area
Proven ability to manage, coach and develop direct reports
Experience building customer service and operational improvement programs
Experience developing project and work proposals for customers
Intermediate proficiency with Microsoft Office (Word, Excel, Outlook)
Valid driver's license and eligibility to work in Canada
Robust Assets Bilingual in English and French (highly valued for this market)
Experience servicing commercial and industrial boilers
Exposure to Lean and Continuous Improvement tools and techniques
Post‑secondary diploma in a related technical field and/or business training
Base salary of $120,000–$130,000
Annual performance bonus
Company vehicle
A leadership role with real ownership over a branch service operation and its growth

#J-18808-Ljbffr

📌 Service Manager (Boilers / HVAC) (Quebec City)
🏢 D2B Groups
📍 Quebec City