Elevate customer service at CXAi as a Digital Support Specialist. Focus on exceptional voice support while engaging with customers through chat and email as needed.

In this full-time position, you will primarily manage inbound customer calls, ensuring professionalism and empathy. The ideal candidate possesses robust communication skills and can multitask effectively across multiple channels. Your role will also involve analyzing inquiries, providing solutions, and maintaining documentation in the CRM system.

Key Responsibilities:
• Provide outstanding voice support for inbound customer inquiries
• Respond to live chat and email requests as backup support
• Analyze customer concerns and deliver effective resolutions




• Document all customer interactions accurately in CRM
• Manage high volumes of contacts efficiently

Requirements:
• 1 year of experience in voice support required
• Excellent verbal and written English communication skills
• Strong problem-solving and multitasking abilities
• Ability to work under pressure while maintaining accuracy
• Familiarity with CRM systems and Salesforce is an advantage

Utilize your customer service skills to create memorable experiences for CXAi clients.
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📌 CXAi Digital Support Specialist Role (Ontario)
🏢 NCRi
📍 Ontario