Community Coordinator – Community In Home Programs
Reports To: Program Manager, CIH
Schedule: Full time,Monday - Thursday 10:30 am to 6:00 pm & Fridays 8:30 am to 4:00 pm
Location: Hybrid role (home, community and office), based out of Pacekids North office (2850 Sunridge Blvd NE, Calgary, AB T1Y 6G2)

Purpose of Position:
The Community Coordinator is responsible for a variety of tasks that may include intake and caseload management, managing family service contracts, supporting families, supervising Aides, coordinating service delivery including meetings, record keeping and report writing, and working collaboratively with the service delivery team, including therapists and collaborating with the broader Community & In-Home Team.

Overview of Responsibilities:
Include but not limited to:

Provide day-to-day direct supervision of a team of Aides and work collaboratively with colleagues to support and supervise the entire Aide team

Provide support, coaching and feedback on the work they’re doing with the families and their weekly home program plans based on the goals of the program

Facilitate completion of and reviewing and approving of timesheets, vacation requests, expense and mileage claims etc.

Complete required performance management, including annual performance reviews

Delivery of services in alignment with processes, procedures, guidelines, and policies

Managing contracts for the delivery of services to families

Communicate with all parties involved to ensure accurate tracking and record-keeping of service delivery hours

Support the therapists and Aides to enable parents to transfer skills into their home workplace to ensure they feel confident in managing their child’s diverse needs

Promote positive programming that will lead to achievement of program goals and positive outcomes for the child and family





Regular home visits to support the family and the service delivery team in achievement of the program goals

Determine family eligibility for the program and facilitate the intake and caseload management process

Establish and manage government contracts with Family Support for Children with Disabilities (FSCD)

Serve as the first point of contact for families (clients), Aides, and other members of the service delivery team

Coordinate and attend meetings with families, service delivery team, and/or FSCD

Promote positive programming that will lead to independence for the children and their families

Ensure accurate and timely billing and record management

Providing clear communication to all stakeholders, with a focus on customer service and professionalism

Position Requirements:

Undergraduate degree preferred with relevant experience working in an office environment

Experience working with preschool and school-aged children with diverse needs and their families

Strong administrative, customer service, communication (written and verbal), organization, and time-management skills

Proficiency with Microsoft Office and computers/technology

Demonstrated ability to communicate and liaise with all stakeholders, managing different personalities and individual priorities while fostering a collaborative team environment

Current Alberta driver’s license and access to a vehicle during work hours

Proficiency in the English language,



both written and verbal

Demonstrated ability to work independently, with an emphasis on self-initiative, patience, maturity, and tact

Discretion and ability to maintain confidentiality at all times

Flexibility is essential given the variety of children’s abilities, family needs, and conditions

Clear Criminal Record Check, Vulnerable Sector Check and Child Intervention Record Check

Why Join Pacekids?

Flexible paid sick and personal time (5.38% of hours worked) to support employee wellbeing

Employer-paid health and paramedical benefits for full-time staff from Day 1

RRSP matching and/or a professional development allowance to support continued growth

Access to the Employee and Family Assistance Program

Three weeks of paid vacation plus 11 paid holidays

Opportunities for ongoing professional learning and development

Paid mileage

Pacekids Programs is an equal opportunity employer. We appreciate a diverse workforce and do not discriminate against any employee or applicant on the grounds of race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, or sexual orientation.

If you require accommodation in completing this application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to Pacekids' People & Culture team at [email protected]

We may use technology-enabled tools, including AI-assisted note-taking, to support parts of our recruitment and interview process. These tools are used to enhance accuracy and consistency and do not make hiring decisions. If you have any concerns or require an accommodation, please let us know.

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📌 Community Coordinator (Alberta)
🏢 Pacekids Programs
📍 Alberta