Guest Service Agent (Full Time) First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What You Will Be Doing: Provide effective, efficient service in a friendly manner
Check in and out hotel guests according to standards and policies
Ensure the highest level of guest satisfaction by addressing concerns promptly
Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
Keep front desk stocked, organized, tidied, and sanitized
Maintain a skilled, neat and well-groomed appearance adhering to Hotel grooming standards
Other responsibilities connected with Front Office may be required
Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.
Occasional ascending or descending ladders, stairs, and ramps.
Your experience and skills include: Previous front desk/reception experience a strong asset
Must have effective communication skills
Knowledge of Microsoft Windows XP an asset
Knowledge of Micros PMS/Opera an asset
Must have a good command of the English language
Hotel/Hospitality degree or diploma an asset
Available for shift work including weekends and holidays
Must be legally eligible to work in Canada.



The hotel is unable to assist candidates in obtaining work authorization documents.
What's in it for you: Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
Learning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit
Hourly Rate Range: $23.48 - $24.48 CAD Gross per hour
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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📌 Guest Service Agent (Full Time) (Alberta)
🏢 AccorHotel
📍 Alberta