Customer Service Representative: Intake - Casual
Casual CSR Ottawa, ON, CA

5 days ago Requisition ID: 1256

Salary Range: $24.02 To $27.01 Hourly

Job Purpose

The Customer Service Representative (CSR): Intake is responsible providing consultation and support for OHS clients seeking OHS lost and found services and services of the Municipal Animal Shelter (MAS).

Duties and Responsibilities

Ensure professional intake and discharge of animals

Assess and document the health and behaviour of incoming animals

Examine all in-coming animals are thoroughly for identification

Research all possible avenues to match an animal to its owner

Be aware, and make use, of relevant online and community resources

Maintain the MAS area, facilities and equipment

Accept and manage OHS payments and donations as required

Enter and maintain data integrity in Raiser’s Edge and Chameleon

Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required

Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices

Produce and maintain accurate reports, records, and files

Participate in supervision, evaluation, training and other meetings as required

Participate in the identification and evaluation of OHS program goals and objectives





Participate in professional development opportunities

Represent the OHS in a professional manner

Participate in public relations and promotional activities as required

Will be required to assume some of the responsibilities of Customer Service Representative: Adoptions

May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL

Qualifications

Secondary school diploma or equivalent

Minimum of one year experience in customer service

Animal handling experience preferred

Proficiency in Microsoft Office Suite

Qualified working proficiency in spoken and written English is required

Working Conditions/Physical Requirements

Employee may be required to work evening, holiday and weekend shifts

Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals

Employee will be required to wear a uniform designated by the employer

Employment is conditional upon maintaining confidentiality of OHS information

Employment is conditional upon the ability to work around all species of animals safely

Schedule

This is a casual position with no fixed schedule or guaranteed hours.

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📌 Customer Service Representative: Intake - Casual (Quebec City)
🏢 Ottawa Humane Society
📍 Quebec City