Lead transformative initiatives in customer self-service and agent efficiency with EQ Bank as the Director of Channel Automation. This hybrid role focuses on strategic vision and technology adoption for enhanced banking experiences.

As the Director of Channel Automation and Knowledge, you will steer EQ Bank's efforts to optimize customer interactions through innovative technologies. With 8-10 years of diverse business experience, you will forge valuable relationships, ensuring alignment with senior leadership. This role requires a blend of strategic oversight and hands-on management, fostering a culture of innovation within your high-performing team.

Key Responsibilities:
• Drive the channel automation strategy aligned with business goals
• Champion the adoption of AI, CRM, and cloud technologies




• Build solid stakeholder relationships across various Lines of Business
• Collaborate with tech teams for seamless solution integration
• Manage vendor relationships to foster innovation

Requirements:
• Bachelor’s in Business Administration or Management
• 8+ years in Financial Services or regulated environment
• 4+ years in leadership roles, including mentoring
• Proficiency in CRM, AI technology, and vendor management
• Excellent analytical and communication skills

Shape the future of banking with strategic leadership and cutting-edge solutions at EQ Bank.
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📌 Director of Channel Automation at EQ Bank (Ontario)
🏢 EQ Bank | Canada's Challenger Bank
📍 Ontario