Shape the future of Insurance Operations by turning strategy into action. As AVP, Strategy and Transformation , you will lead the development and execution of the Insurance Operations strategy and provide focused oversight of its highest-priority transformation initiatives—connecting strategic direction, integrated planning, governance, performance insights and change leadership to deliver measurable business outcomes.
Reporting to the VP, Insurance Operations, you will serve as a trusted strategic partner to the leadership team, creating a clear line of sight from enterprise priorities to the Insurance Operations roadmap. You will enable disciplined execution across a focused portfolio of critical initiatives by aligning priorities, strengthening governance, surfacing risks and decisions, and helping leaders realize intended benefits—while initiative sponsors and delivery teams retain operational ownership.
Position Responsibilities: Partner with the VP and leadership team to define and refresh the Insurance Operations strategy, annual priorities and multi-year roadmap in alignment with divisional and enterprise direction.

Lead integrated business planning and strategic prioritization, aligning enterprise objectives, operational priorities, investments and transformation roadmaps.

Translate strategic priorities into executable plans with explicit outcomes, accountabilities, milestones, performance measures and decision points.

Oversee a focused portfolio of high-priority transformation initiatives, partnering with business and delivery leaders to validate scope, business cases, dependencies and benefit-realization plans.

Maintain an enterprise view of portfolio health, identifying cross-initiative risks, capacity constraints and opportunities for timely escalation, reprioritization and corrective action.

Anticipate execution challenges, monitor customer, operational, technology, regulatory and industry trends, and provide evidence-based advice to senior leaders.

Drive change leadership and stakeholder alignment across functions, geographies and value streams, ensuring strategic narratives and executive communications are clear, consistent and decision oriented.

Lead and develop a high-performing strategy and transformation team, clarifying decision rights and fostering accountability, collaboration, inclusion, constructive challenge and continuous improvement.

Own the Insurance Operations strategy and integrated transformation roadmap, including governance, reporting expectations and performance measures, subject to approval by the VP and applicable governance bodies.

Recommend priorities, sequencing, resource trade-offs and corrective actions; escalated decisions beyond delegated authority and lead approved direct reports through objective setting, coaching, development and performance management.

Qualifications: Bachelor’s degree in business, strategy, finance,



operations or a related discipline; an advanced degree or equivalent experience is an asset.

Significant senior-level experience in strategy, transformation, operations or consulting within a large, complex organization.

Proven ability to translate enterprise strategy into executable road maps, strong governance, measurable outcomes and sustained business benefits.

Demonstrated success leading complex, cross-functional initiatives, influencing senior stakeholders and driving alignment without direct authority.

Solid business and financial acumen, executive communication skills, sound judgement and the ability to simplify complexity, manage risk and make decisions through ambiguity.

Strategic, results-oriented and inclusive leader with strong change agility, constructive problem-solving and talent development capabilities; knowledge of insurance operations, customer journeys, technology-enabled transformation and relevant market or regulatory dynamics is an asset.

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team: We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible workplace where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
Giới thiệu về Manulife và John Hancock Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .
Manulife là Nhà sử dụng lao động không phân biệt đối xử Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da,



nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với [email protected] .
Referenced Salary Location Montreal, Quebec
Working Arrangement Kết hợp
Salary range is expected to be between $129,800.00 CAD - $241,200.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

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📌 AVP, Strategy & Transformation (Nova Scotia)
🏢 Manulife
📍 Nova Scotia