Full time, Permanent

Would you like to join a dynamic team in a cutting-edge work workplace? Do you possess excellent interpersonalskills? Are you looking for a job where you can learn and grow? We have the position for you!
Groupe Marketing International is seeking dynamic individuals for the position of Technical Support Agent.

Responsibilities:

You are the point of contact for allquestions and technical problems concerning the use of electric charging stations for electric vehicles.

Assist customers with payment at the charging station or on the App

Accompany customers in using the Electric Charging Station App.

Maintain a broad knowledge of the App and charging stations

Demonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or further thought.

Deliver an expert customer experience... with a smile





Requirements and Skills:

College degree completed or specialized in pertinent field

Minimum 2 yearsof experience in a similar positionand/or customer service and/or Call center

Analytical and problem-solving skills;

Comfortable with computer tools (particularly Microsoft Office);

Excellent listening, verbal, and written communication skills;

Professionalism, diplomacy, and courtesy.

Job Type:
Full time, Permanent, 37.5hours/week

Compensation:
Schedule:
Working at GMI

Flexible schedule

On-site parking available

Very close to the bus station

Bright, new offices

Dedicated teams

2 minutes from Carrefour Laval

Your own personal workspace

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📌 Agent Bilingue support technique Centre d'appel (De nuit) (Quebec City)
🏢 Groupe Marketing International
📍 Quebec City