An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deeply rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position Summary
The Dispatcher will be responsible for managing day-to-day operations of driver dispatch in a busy environment, scheduling, routing and ensuring that all activities are accurately recorded in the company's transportation management system. The dispatcher will also be expected to communicate effectively with drivers to provide clear instructions and address any issues that arise during transit. Additionally, the role requires close coordination with other departments to ensure timely deliveries and maintain high customer satisfaction.

Schedule
Dayshift, Mon - Friday

What you will do

Facilitate daily communication and address issues with customers, drivers, and staff





Review driver productivity and utilization reports and provide recommendations to the Manager

Monitor and audit daily driver activities (non-rev hours, start times, finish times, delays, etc)

Ensuring drivers are compliant and working in a productive manner

Order Entry, Data entry, Appointment bookings with shippers, receivers, and customers

Maintaining internal templates and spreadsheets

Assist in setting up planning for the next day

Start / Close Daily trips, or end-of-week trips in a timely manner to keep the system as accurate as possible

Customer Facing Responsibilities

Answering phone call inquiries providing the highest level of customer service

Providing professional responses to customer emails and communications

What You’ll Bring

Minimum 6 months of Dispatching experience in a transportation environment

Willing to work weekends when required

Able to work independently

Post-secondary or equivalent experience an asset

Excellent verbal and written communication skills

Direct experience with staff scheduling in a variable work volume environment

Knowledge of 24 x 7 operation, preferably in the transportation industry

Post-secondary or equivalent experience an asset

Trained in Hours of Service and E-log an asset

Skills & Competencies

Strong analytical, communication and judgment skills

Proficient in MS Outlook, Excel, PowerPoint and Word

Ability to work in a fast-paced setting

Ability to multitask and handle projects simultaneously

Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.

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📌 Dispatcher (Ontario)
🏢 Canada Cartage Group
📍 Ontario