National Operations Support Officer - CM&R;

Royal Bank of Canada

Mississauga, ON Full-time Salary not specified

What is the chance?
Fulfill and service complex client transactions for Credit Management and Recoveries (CM&R;). Apply knowledge of RBC products and services, resolve issues, analyze customers’ financial situations, and mitigate risk to minimize losses.

The employer is hiring for several openings, including one maternal-leave position.

What will you do?

Process payments and maintenance requests on the Service Platform as requested by collectors or service partners.

Communicate professionally with customers, gather relevant information, and balance customer care with debt payment.

Handle incoming work from service partners through various channels and fulfill client needs at first point of contact.

Process assigned accounts in accordance with Credit Management and Recoveries processes and guidelines.

Share ideas and best practices, recommend efficiency improvements,



and respond to client fax, email, and telephone requests.

What do you need to succeed?
Must-have

Strong knowledge of Credit Management and Recoveries processes and key referral sources.

Experience with CACS, TS2, MS Word, MS Excel, SRF, OLBB, OLMS, CART, and Outlook.

Organization, self-motivation, multitasking, and ability to work collaboratively and adapt to change.

Availability to work Monday to Friday, 8 a.m. to 4 p.m.

English and French bilingualism, as the role regularly supports RBC partners and employees across Canada.

Nice-to-have

Knowledge of personal and card banking products.

Call centre experience.

Full-time, regular, salaried position; 37.5 hours per week. On-site at Meadowvale Business Park, 6880 Financial Drive, Mississauga, Ontario.

October 28, 2026.

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📌 National Operations Support Officer - CM&R (Ontario)
🏢 Skillhub Solutions
📍 Ontario