Title: Director/Manager, PMO
Location: Dixon and Martin Grove Intersection, Toronto, ON (M9W 4V8)
Status: Full-Time
About the Role We hiring a full-time permanent Director, Project Management Office (PMO) to lead and improve the company's project management function within an architectural metal fabrication and manufacturing environment.
This role is responsible for: Leading the PMO team and establishing project management standards.
Standardizing processes, methodologies, and reporting structures.
Improving project execution, operational efficiency, and client delivery.
Ensuring consistency across all projects from contract award through installation and project closeout.
The PMO Director will oversee Project Managers and Project Coordinators and serve as the senior escalation point for complex projects, client issues, operational challenges, and cross-functional coordination.
The position works closely with: Sales
Engineering
Design
Production
Procurement
Site Operations
Executive Leadership
The successful candidate will help build scalable project management systems, implement tools and reporting processes, enhance client experience, and improve overall operational performance.
Key Responsibilities 1. PMO Leadership & Team Management Lead, mentor, and develop Project Managers and Project Coordinators.
Set performance expectations, accountability standards, and employee development plans.
Manage project workloads and resource allocation.
Support hiring, onboarding, and training of PM staff.
Promote a culture of ownership, teamwork, responsiveness, and continuous improvement.
2. Project Management Standards & Governance Develop and implement project management methodologies, frameworks, templates, and best practices.
Establish governance standards throughout all project phases, including: Project kickoff




Scheduling
Submittals
Procurement coordination
Fabrication tracking
Change management
Risk management
Installation coordination
Project closeout

Define stage-gate processes, project controls, and reporting requirements.
Standardize project documentation and communication practices.
3. Operational Process Improvement Identify process gaps, inefficiencies, and project execution risks.
Create scalable processes to improve: Project execution
Cross-department coordination
Schedule adherence
Profitability
Change order management
Client communication

Work with Production, Engineering, Procurement, and Site teams to improve workflow integration.
Lead continuous improvement initiatives using KPIs and project performance data.
4. Project Oversight & Escalation Management Provide executive-level oversight for high-risk, high-value, or strategic projects.
Act as the primary escalation point for: Client concerns
Schedule delays
Scope conflicts
Commercial disputes
Operational bottlenecks
Cross-functional project challenges

Support PMs with problem-solving, risk mitigation, and recovery planning.
Participate in major client meetings and executive project reviews.
5. Client Delivery & Strategic Execution Improve the company’s project delivery model and execution standards.
Ensure a consistent client experience from project award through final installation and closeout.




Develop communication and reporting standards that improve transparency and responsiveness.
Partner with Sales and Operations leaders to strengthen strategic client relationships.
6. Technology, Systems & Reporting Evaluate, recommend, and implement: Project management tools
ERP integrations
Reporting technologies

Improve visibility into: Project status
Forecasting
Resource planning
Operational metrics

Lead initiatives involving: PM software implementation
Dashboard and report development
Workflow automation
Process digitization

Support integration between project management systems and manufacturing/ERP platforms.
Required Qualifications Education Postsecondary education in: Engineering
Construction Management
Project Management
Manufacturing
Or a related field

Certifications PMP certification is considered an asset.
Experience 7-12+ years of project management experience in: Architectural metal fabrication
Manufacturing
Construction
Building envelope
Specialty contracting
Similar industries

3-5+ years of leadership experience managing Project Managers or PM teams.
Strong understanding of fabrication and construction project lifecycles.
Experience implementing: PM methodologies
Operational processes
Project controls

Experience managing project financial performance.
Experience using ERP systems and project management software.
Skills Strong leadership and team management abilities.
Excellent organizational and communication skills.
Robust conflict resolution and problem-solving capabilities.
Proficiency with: Microsoft Office
Smartsheet
AutoCAD (working knowledge)
Bluebeam (working knowledge)

Additional Requirements Some travel may be required.

#J-18808-Ljbffr

📌 Director - Program Management Office (Ontario)
🏢 Citus HR
📍 Ontario