The Quality Risk Manager (QRM) provides leadership and expertise in quality improvement, patient and client safety, risk management, incident management, and accreditation across TCSA.

This position plays a key role in identifying risks, investigating incidents, supporting system improvements, and promoting safe, culturally responsive, and client-centred care throughout the Tlicho region.

Key Responsibilities Lead investigations of patient safety incidents, critical incidents, unusual occurrences, complaints, and high-risk matters.

Provide expert advice to managers and staff on quality, risk, safety, and incident management.

Identify trends and risks and recommend actions to improve services and prevent recurrence.

Lead and facilitate continuous quality improvement (CQI) initiatives.

Support TCSA's quality, patient safety, risk management, and accreditation programs.

Develop and deliver education and guidance on quality and patient/client safety.

Support the development and review of policies, procedures, standards, and practices.

Work collaboratively with leaders, staff, clients, families, communities, and external partners to strengthen quality and safety.

Key Qualifications Bachelor's degree in Nursing or an allied health discipline, with a minimum of five (5) years of related experience in a health or social services setting, including two (2) years of experience leading a team.

Experience in quality improvement, risk management, patient/client safety, incident investigation, or a related area.

Strong analytical, investigation, communication, facilitation, and problem-solving skills.

Ability to manage complex, sensitive, and confidential matters with sound judgement and professionalism.

Knowledge of quality improvement, risk management, accreditation, and applicable legislation, standards, and policies.

Demonstrated ability to work collaboratively with diverse teams and promote protected, culturally responsive, and client-centred services.





Additional Requirements Candidates with a Bachelor's degree in Nursing must be in good standing with the College and Association of Nurses of the Northwest Territories and Nunavut (CANNN).

Allied health professionals must hold provisional professional licensure in a Canadian province and obtain full licensure within six (6) months of hire, where applicable.

Proof of immunization consistent with current public health requirements is required.

Equivalencies may include A Master's degree in a health or social services discipline, business, organizational management, or a law degree, combined with a minimum of one (1) year of related experience in a health or social services setting, may be considered equivalent to the education and experience requirements.

Other combinations of education and experience may be considered on a case-by-case basis.

Working Conditions Based in Behchoko, with travel to Tlicho communities and other locations as required.

Work involves sensitive and confidential information and may include urgent or complex matters.

Investigations may involve trauma, serious incidents, death, complaints, and potential litigation.

The position may encounter individuals experiencing significant distress or challenging behaviour.

Why Join TCSA? This is an opportunity to have a direct impact on safe, high-quality, culturally responsive services across the Tlicho region.

The Quality Risk Manager helps turn incidents, risks, and lessons learned into meaningful improvements for clients, families, staff, and communities.

The GNWT offers a competitive salary, an annual northern living allowance, a generous defined benefit pension plan,



and health/dental benefits in addition to relocation assistance.

For more information about living and working in the Northwest Territories. please visit our or . GNWT Inquiries Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information Term Position This job opening is for a 1 year term.

Indigenous Employment Policy Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Criminal Records Check Candidates must provide a satisfactory vulnerable sector check.

Failure to provide a satisfactory check may deem you disqualified from the competition.

Diversity and Inclusion The Government of the Northwest Territories is an inclusive workplace.

If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Equivalencies Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience.

However, combinations of education and experience must often be considered on a case-by-case basis.

For a full list of equivalencies that will be considered for this role, please contact human resources.

Transfer Assignments Transfer Assignments may be considered.

Job Opening Information Job Opening ID # 28454 Closing Date: OCTOBER 28, 2026 - 23:59, Mountain Time Salary Information The salary range for this position is from $59.62 per hour to $71.22 per hour (approximately $116,259 - $138,879.) plus an annual Northern Allowance of $5,536.

Application Assistance For more information on preparing and submitting your application, please visit:

📌 Quality Risk Manager (Behchokǫ̀)
🏢 Government of Northwest Territories
📍 Behchokǫ̀