Join Our Team! Cliquez ici pour consulter la description de poste complète en français et découvrir d’autres possibilités au Québec Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive perks, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary Credit & Collections Supervisor Are you seeking an entrepreneurial, empowering workplace that allows you to:
Develop a career track
Leverage your current skills while developing new skills
Work with an incredible team of people
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Credit & Collections Supervisor. As a Credit & Collections Supervisor, you will lead collections employees in collecting revenues generated from the customers within their assigned area and ensuring compliance with Sunbelt’s policies and procedures. You will also ensure the escalation of issues to Credit & Collections leadership for handling.
DUTIES AND RESPONSIBILITIES Responsible for day-to-day direction of the collection team
provide training to team members
monitor work expectations of collectors through regular checks
guide collectors on alternative/creative methods of collecting
Facilitates the flow of communication with the Field Support Team and across other teams as necessary
Handles at-risk and escalated accounts
Able to identify risk accounts and collection status through account reviews and elevate as necessary
Answers incoming customer calls
Makes lien notice recommendations to Team Leader, Field Collections Support
Participates in monthly calls to inform department of at-risk accounts
Supports Collections team as backup by cross training on multiple functions




Supports Credit Supervisor in monthly update meetings
Performs other duties as assigned by Credit Supervisor
QUALIFICATIONS 3-5 years collection experience, preferably in business to business collections
Previous experience with a complex regional or national company with multiple locations
Knowledge of the general credit process and analysis of accounts-at-risk
Extensive knowledge of fair debt and collection management
strong knowledge of state commercial laws and knowledge of legal lending methods
Experience guiding large teams (10+ employees) on a day-to-day basis
Commitment to excellent customer service
professional phone etiquette
Excellent written and verbal communication skills, with all functions of the organization (specifically Sales)
Ability to handle dispute resolution, including irate/dissatisfied customers
Experience with Microsoft Excel or other spreadsheet application
Comfortable working with and influencing senior management
Developed negotiation skills
Preferred Qualifications Equipment rental industry experience preferred
Relevant credit and collections certification
Previous experience with lien process
The above description covers the primary duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.
Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.
Base Pay Range 67,646.00 - 93,013.80 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.



Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees.
Health, Dental, Vision, Life Insurance
Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days Leading wages
Tuition Reimbursement
RRSP Matching Tool and Boot Allowance
Career development and advancement
Employee Assistance Program
Sunbelt Rentals supports service members. Veterans encouraged to apply. If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.
This position requires fluency in both English & French. Proficiency in English is necessary to effectively communicate with clients and colleagues across North America, respond to English inquires and ensure clear internal collaboration with our team.
Engaging for Life represents our commitment to looking out for one another and keeping safety at the heart of our work. A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more.
At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers.
We offer the following benefits: Medical/Dental/Vision Insurance
401(k) Retirement Plan - US RRS Plan – CAN
Paid Parental Leave
Paid Holidays and Paid Time Off
Tuition Reimbursement
And many more
Our services include: Climate Control Services
Industrial Services
Tools & Equipment
Oil & Gas Services
Power & HVAC Services
Pile Driving Services
Pump Solutions
Scaffold Services
Remediation and Restoration

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📌 Credit & Collections Supervisor (Quebec City)
🏢 Sunbelt Rentals
📍 Quebec City