As an IT support advisor, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You advise and assist clients and partners and develop tools, methods and processes. Your projects and initiatives require extensive knowledge of your line of work. You propose recommendations, solutions and action plans based on the organization’s objectives and priorities. You share ideas and help solve problems using your analytical skills and extensive knowledge of your line of business. You interact with stakeholders working in other fields. Interpersonal savvy is therefore essential. More specifically, you will be required to :

Identify and communicate opportunities for improvement, make changes, and analyze and interpret data to inform decision-making and monitor the application of management policies and practices. Make recommendations

Analyze risks, prepare statistical reports, make recommendations, and provide advice on how to implement recommendations

Help prepare and propose action plans to address issues in accordance with rules and parameters

Develop and write tools, methods and processes.

What we offer

Competitive salary and annual bonus





4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

*Perks apply based on eligibility criteria.

What you bring to the table

Bachelor’s degree in a related field

A minimum of four years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Knowledge of French is required
Complexity, Persuades

Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)
Job Family
Information technology (FG)

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📌 Advisor, IT assistance (Quebec City)
🏢 Desjardins
📍 Quebec City