Duration: 4 months – target start date: September 28, – January 31, (possibility of extension) Location: Downtown Toronto office.

Role is hybrid, majority of time will be remote working. * Candidates MUST be available for interviews starting this week Join a large-scale digital transformation initiative focused on enhancing customer and agent experiences across enterprise CRM workflows.

This role contributes to Salesforce solution design, development, integrations, and deployment activities within Customer , Case Management, Claims, Enrollment, and Contact Center environments.

The assignment supports complex enterprise delivery initiatives using Salesforce technologies and Agile sprint delivery.

Multiple developers are being engaged for this 4-month transformation program.

Must Haves 5+ years of Salesforce development experience Experience and strong skills in Copado Experience with Service Cloud Voice, CTI, Salesforce Telephony End-End Experience with Apex, Lightning Web Components (LWC), Flow, APIs, and integrations.

Robust understanding of Service Cloud and customer service processes.

Experience working on large-scale CRM or digital transformation programs.

Ability to work collaboratively with cross-functional business and technology teams.





Salesforce Platform Developer certification preferred.

Strong experience with Dev

Ops tools like Jira,Jenkins, Bit

Bucket and Git Nice to Have College diploma or University degree in Computer Science or related field Experience Responsibilities: Design Copado Dev

Ops pipelines, create deployment packages, leverage Copado bundling, and manage deployments Design, develop, and configure Salesforce solutions using declarative and programmatic capabilities - with a focus on Salesforce telephony / CTI / service Cloud Voice.

Build and enhance customer and agent experiences across Customer , Case Management, Claims, Enrollment and Contact Center workflows.

Develop integrations with enterprise platforms and third-party applications using APIs and integration frameworks.

Collaborate with business and technical teams to translate requirements into scalable solutions and technical designs.

Support solution testing, deployments, defect resolution, and production support activities.

Contribute to technical design reviews, development standards, and continuous improvement initiatives.

Participate in Agile ceremonies and support successful sprint delivery.

📌 Senior Salesforce and Service Cloud Developer to deliver large-scale CRM transformation solutions using Salesforce, Service Cloud Voice, CTI, and Copado DevOps pipelines (Toronto)
🏢 S.i. Systems
📍 Toronto