Work Term: Permanent Work Language: English Hours: 30 to 40 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 2 years to less than 3 years or equivalent experience Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Provide customer service Manage incidents Climb and work aloft on poles, ladders or other support structures Supervision No supervision responsibility Certificates, licences, memberships,



and courses Cisco certified network associate Computer and technology knowledge iOS MAC Device drivers Networking software Networking hardware Networking security Internet Servers Security software Communication software Mapping and data visualization software Software development Data analysis software MS Office TCP/IP Wireless networks Area of specialization Automobile driving Security and safety Basic security clearance Criminal record check Driving record check (abstract) Work conditions and physical capabilities Rapid-paced environment Work under pressure Tight deadlines Handling heavy loads Physically demanding Attention to detail Ability to distinguish between colours Sitting Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling Own tools/equipment Internet access Cellular phone Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Screening questions Do you meet the language requirements listed in the job posting for the position (English or French)? Employment terms options Evening Shift Employment terms options Morning Day Weekend Overtime required Overtime available Workplace information On the road job Support for newcomers and refugees Supports newcomers and/or refugees with foreign credential recognition

📌 user support technician (Williams Lake)
🏢 Builden Network and Construction Solutions
📍 Williams Lake