Job Number: J0726-0097 Job Type: Regular City, Province, Country: Calgary, Alberta, Canada Job Category: Product Management Number of Positions: 1 Reports to: Director, Business Development Job Location: Hybrid / Western Canada The HVAC Technical Support Advisor will have the responsibility of working with the technical services and product management teams to provide technical after sales service to HVAC-R technicians and to proactively help deliver training to customers and staff.

This person will provide support to partners in Western Canada.

This position is a hybrid role and can be based in Manitoba, Saskatchewan, Alberta and British Columbia.

Ability to travel is a requirement of this position.

What you will accomplish with us: • Provide local tech support assistance for our factory partner brands. • Assist customers in trouble shooting of our HVAC&R; equipment brands.

This assistance will be provided through phone, video conference and when required travel to job sites. • Help resolve technical issues processing of special labor and material claims between contractor, Master Group and the manufacturer partners. • Facilitate start-ups of HVAC and VRF equipment. • Act as technical resource to the Master Group sales teams. • Prepare and provide technical training and fulfill the objectives given by the product management director.



• To professionally represent Master Group Inc’s best interest at all times when interacting with internal teams, external customers and building owners.

What You Bring to Our Team: • Excellent problem solving skills. • Technical institute or college diploma in the HVAC-R or related field. • Minimum of 5 to 10 years of field experience in the HVAC-R industry. • Trouble shooting mechanical HVAC-R equipment and controls. • Proficiency with computers and a moderate to advanced knowledge of MS Office and manufacturer based software. • Working in a dynamic Team group. • Ability to work under pressure. • Excellent communication and organizational skills. • Takes initiative and is resourceful. • Functioning in a fast-paced environment requiring timeliness. • Fundamental or advanced understanding of electrical wiring schematics. • Basic ability to read building mechanical plans and specifications. • Professionalism, diplomacy and courtesy. • Proficient at writing reports. • At ease presenting to people on technical and training material. • Valid driver’s license.

Compensation Information: Base Salary Range: $70,000 - $95,000 annually Supplemental Pay Types Include: annual bonus Master is an equal chance employer, dedicated to fostering diversity and inclusion in our workplace.

Elevate your career with us!

📌 HVAC Technical Support Advisor (Calgary)
🏢 Le Groupe Master
📍 Calgary