Tasks Provide first-level technical support for workstations, software applications, user access, and collaboration tools.

Diagnose and resolve common issues related to Windows environments and Microsoft 365.

Monitor and follow up on support requests, escalating more complex issues when required.

Prepare and configure computer equipment for new employees.

Manage the creation, modification, and deactivation of user accounts and access permissions.

Train and support employees in the use of various technology tools, including certain artificial intelligence solutions.

Maintain IT equipment inventory and ensure technical documentation remains up to date.

Participate in testing, enhancements, and ongoing development of internal applications and tools.

Collaborate on automation initiatives and continuous improvement projects.

Assist with troubleshooting, validation, and improvements related to the company's internal platform.

Perform any other duties related to technical support and IT operations.

Advantages Group insurance after 3 months of service.

Group RRSP with employer contribution after 6 months of service.





Mentorship from an experienced professional to support rapid growth toward a Level 2 support role and greater involvement in development projects.

Prospect to work on meaningful projects within a growing manufacturing SME. A company that actively invests in technology, innovation, and artificial intelligence.

On-site parking.

Job requirements DEP or DEC in Information Technology or a related field. 1 to 2 years of experience in technical support or end-user support (internships considered).

Good knowledge of Windows environments and Microsoft 365.

Experience with user account management and IT troubleshooting.

Experience using AI tools such as ChatGPT, Copilot, Claude, or similar platforms.

Basic programming knowledge or a strong interest in developing programming skills.

Strong verbal and written French skills.

Functional English, used approximately 15% of the time, mainly to communicate with English-speaking suppliers and partners.

Valid driver's license.

📌 Level 1 IT Support Technician (Mirabel)
🏢 Bédard Ressources
📍 Mirabel