Job Duties/Qualifications, Skills and Abilities(QSA) Job Duties Job Duties 1.

Greet and welcome everyone to the library 2.

Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming workplace 3.

Maintains client relationships by responding to basic library reference help and documenting action 4.

Proactively prepares for customer inquiries by studying products, services and customer service processes 5.

Assists clients in signing materials in and out 6.

Show clients how to use technology throughout the library 7.

Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines 8.

Shelving, sorting, and processing materials 9.

Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning) 10.

Refer students to library resources to meet their needs 11.

Provide technical assistance with library equipment and technology 12.

Take payments for library fine and fees 13.





Provide assistance with tracking and updating library usage data 14.

Assist with client’s lab/study room bookings 15.

Handling cash. 16.

Provide basic clerical support QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE Specific Accountabilities Duties Required Qualifications, Skills and Abilities (QSA) 1.

Minimum six months experience in a customer service environment 2.

Grade 12 with supplementary training or experience in technology 3.

Basic knowledge of Microsoft Office 4.

Basic Internet 5.

Basic working knowledge of computers and related office equipment 6.

Effective oral communication skills including basic telephone and customer service experience 7.

Effective time management and organizational skills 8.

Knowledge of automated system software (client databases, inventory etc.) 9.

Handling cash and use of a digital cash register 10.

Ability to work alone 11.

Attention to detail 12.

Demonstrates understanding and valuing Equity, Diversity, and Inclusion.

Desired QSA Required Competencies

📌 Library Client Service Associate - Prince Albert Campus (Casual 2026-27) (Saskatchewan)
🏢 Saskatchewan Polytechnic
📍 Saskatchewan