Lead customer experiences at Jetson as the Director of Customer Success, focusing on homeowner satisfaction and engagement. Oversee the journey from closed deals to successful installations in a full-time, permanent role.As the Director of Customer Success, you will manage a team ensuring that customers feel valued and informed as they transition to sustainable energy solutions. Collaborate with various departments to enhance customer interaction and reduce cancellation rates. Expertise in high-volume service environments will be crucial for scaling and maintaining service standards.Key Responsibilities:
- Lead and develop the Customer Success team
- Manage post-sale cancellations and develop save strategies
- Establish and uphold customer experience standards




- Facilitate customer readiness for installations
- Monitor customer satisfaction and drive review generationRequirements:
- Bachelor's degree in relevant field
- 7+ years in customer success, including 3+ years in leadership
- Proven success in retention and satisfaction metrics
- Experience with CRM platforms like Hub Spot
- Strong analytical and process-building skillsElevate homeowner engagement and satisfaction through robust leadership and innovative strategies at Jetson.#J-18808-Ljbffr

📌 Director Of Customer Success At Jetson (North Vancouver)
🏢 Jetson Home
📍 North Vancouver