Lead the Incident Reporting Centre at TD in Mississauga, Ontario, as a Senior Manager. Oversee operations, governance, and incident management strategies for a global footprint.
As a Senior Manager in the Incident Reporting Centre, you will drive strategic direction, ensuring 24/7 incident monitoring and response across various regions. This role emphasizes risk management and collaboration across technology, vendors, and governance structures, positioning you as a senior escalation point for high-risk incidents. You will foster a culture of operational excellence while leading a team in a critical function within TD’s vast organization.
Key Responsibilities:



- Develop strategies for operational effectiveness across global regions - Serve as escalation authority for complex incidents and challenges - Ensure integrity of incident management tools and data - Oversee quality control, audit support, and documentation governance - Report insights and recommendations to GPS leadership
Requirements: - Extensive leadership in incident management or crisis response - Proven experience in a regulated 24/7 operational role - Robust knowledge of incident assessment and reporting - Track record in vendor and service management - Relevant bachelor's degree or equivalent experience
Drive excellence in incident management while leading a high-performing team at TD in Mississauga.#J-18808-Ljbffr

📌 Strategic Senior Manager At Td Canada (Winnipeg)
🏢 TD Bank Group
📍 Winnipeg