Bethany Heppner & Associates Ltd. - The Co-operators

Location: Langley, BC
Position Type: Full-Time

Build a Career, Not Just a Job

Bethany Heppner & Associates Ltd., an independent agency of Co-operators, is growing and looking for a motivated, customer-focused Insurance Advisor to join our team.

This role is ideal for an experienced insurance professional who enjoys helping clients with their home and auto insurance needs while providing exceptional customer service and administrative support. We are seeking someone with strong communication skills, a professional attitude, and a desire to build a long-term career in the insurance industry.

At Bethany Heppner & Associates Ltd., we invest in our people. We offer ongoing training, mentorship, and clear opportunities for advancement, including progression into Level 2 licensing, commercial insurance, life insurance, leadership opportunities, and other specialized insurance disciplines.

What You'll Do

- Assist clients with home, tenant, condo, auto insurance. Commercial and Farm would be an asset.
- Provide policy reviews and insurance recommendations
- Process endorsements, renewals, cancellations, and policy changes
- Explain coverages, deductibles, and policy options in a clear and understandable way
- Respond to client inquiries by phone, email, and in person

Customer Service & Administration

- Support clients with billing inquiries and payment-related questions
- Assist clients with claims-related guidance and next steps
- Coordinate and process Reliance Glass claims and related documentation
- Maintain accurate client records and documentation
- Complete various administrative tasks that support office operations
- Follow up with clients to ensure excellent service and retention

Relationship Building

- Deliver exceptional client experiences
- Identify opportunities to provide additional insurance solutions
- Build long-term relationships based on trust and professional advice

QualificationsRequired





- Level 1 General Insurance License (British Columbia) and/or LLQP
- Level 2 & 3 are a bonus.
- Experience working in home and auto insurance
- Experience in commercial and farm are a bonus
- Excellent verbal and written English communication skills
- Clear, professional, and easy-to-understand communication style
- Solid customer service skills
- Strong organizational and multitasking abilities
- Comfortable using computer systems and working in a fast-paced setting
- Professional and positive attitude

Preferred

- Experience with billing support and policy servicing
- Knowledge of Reliance Glass claims processes
- Previous experience in a brokerage or insurance agency environment
- Interest in pursuing advanced insurance licensing and professional development

What We Offer

- Competitive compensation
- Ongoing training and development
- Licensing and education support
- Mentorship from experienced insurance professionals
- Career advancement opportunities
- Pathways into:
- Level 2 General Insurance Licensing
- Commercial Insurance
- Farm Insurance
- Life Insurance
- Leadership and Management Roles
- Supportive and collaborative team environment

Who You Are

You are someone who genuinely enjoys helping people. You communicate clearly, solve problems effectively, and take pride in delivering outstanding service. You are looking for more than a customer service role and want a career with opportunities to grow, learn, and advance within the insurance industry.

Apply Today

If you have your Level 1 Insurance License / LLQP and are looking for an opportunity to grow your career with a respected organization, we'd love to hear from you.

Bethany Heppner & Associates Ltd. - Co-operators
Helping Canadians build financial security while building rewarding careers for our team.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- In office parking
- Store discount
- Tuition reimbursement
- Vision care

Work Location: In person

📌 Insurance Advisor (Willoughby)
🏢 The Cooperators, Bethany Heppner & Associates
📍 Willoughby