Job Overview

We are seeking a dedicated and personable Customer Service Representative to join our team. This role is vital in ensuring our customers receive exceptional support and service through various communication channels. The ideal candidate will possess strong communication skills and have a passion for helping others. Fluency in English is a major requirement. This position offers an opportunity to develop your skills in a dynamic environment, contributing to customer satisfaction and loyalty.

Duties

- Respond promptly and professionally to customer while facing off.
- Provide accurate information about products and services, addressing customer needs efficiently.
- Assist customers with troubleshooting issues and resolving complaints with patience and empathy.
- Identify opportunities for upselling additional products or services to enhance customer experience.
- Maintain thorough knowledge of company offerings to effectively communicate benefits and features.
- Follow established phone etiquette and communication protocols to ensure consistent service quality.

Skills





- Excellent communication skills in English with the ability to talk seamlessly to customers.
- Analysis skills to understand customer needs and recommend suitable solutions or upgrades.
- Experience in sales, including upselling techniques, to maximize customer engagement opportunities.
- Exceptional phone etiquette and interpersonal skills for delivering outstanding customer service.
- Ability to handle multiple tasks efficiently while maintaining professionalism under pressure.
- Strong teamwork orientation combined with independent problem-solving abilities.

This role is perfect for motivated individuals who thrive in a fast-paced environment and are committed to delivering excellent customer experiences through effective communication, analysis, and problem-solving skills.

Pay: $17.95 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

- Versatile schedule

Work Location: In person

📌 Customer Service Representative (Kemptville)
🏢 Ultramar Gas Station (On The Run)
📍 Kemptville