We are looking for a friendly, detail-oriented Hotel Front Desk Agent to serve as the main point of contact for our guests. In this role, you will create a warm and welcoming first impression, manage check-ins and check-outs, process payments accurately, and coordinate with housekeeping and management to ensure a smooth, memorable stay for every visitor.
Key Responsibilities
- Guest Services: Greet arriving and departing guests with a positive, professional demeanor; handle room check-ins, verify identification, and issue room keys.
- Reservations & Inquiries: Manage phone calls, walk-ins, and online reservations; answer questions about hotel amenities, room rates, and local attractions.
- Billing & Cash Handling: Process credit card and cash transactions, review guest charges at checkout, and balance daily cash drawers/shifts.
- Issue Resolution:
Listen carefully to guest concerns or complaints and resolve them promptly or escalate them to management when necessary.
- Department Collaboration: Coordinate with housekeeping and maintenance teams to report room status updates, clean-up requests, and special guest needs.
Join us and be part of a vibrant team dedicated to delivering outstanding guest experiences! We value energetic individuals who thrive in lively environments and are eager to grow their skills in the food service industry. This role offers the perfect platform to develop your hospitality expertise while making every guest’s visit memorable.
Pay: $17.00-$17.50 per hour
Advantages:
- On-site parking
Work Location: In person
📌 Guest Service Team Member (Millbrook)
🏢 Hampton Inn & Suites by Hilton Truro
📍 Millbrook
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