Part-Time Night Auditor

Reporting to: Assistant Front Office Manager / Front Office Supervisors

Start Date: Immediately

Hours: Open availability -Overnight weekdays, weekends and holidays. Must be available for overnight shifts.

DUTIES AND RESPONSIBILITIES:

- Offers superior customer service to all guests, ensuring all inquires are handled during the shift
- Arrive ready to work 10 minutes prior to the start of your shift to receive briefing of pass on information from the MOD and Night Shift
- Familiarize and review MOD reports and daily log from previous shifts
- Complete the guest services Night Audit checklist accurately during your shift
- Review all arrivals and assign all rooms, making sure to pay attention to specific guest requests and upgrade diamond and gold members upon availability.
- Make note of any special requests and inform housekeeping (late check-outs, early check-ins, cots, cribs etc).
- Performs as the MOD and as a GSA during the shift as needed
- Be aware of the inventory and the rate for the evening – In walk situations have all necessary preparations (Walk Letters, Walk hotel chosen (sister hotels 1st)
- Reservations to be resolved during shift and all phone inquiries and reservations to be handled appropriately
- All phone calls must be answered within 3 rings (No exceptions)
- Required to work nights and weekends as necessary
- Required to work with Microsoft Office applications, Word, Excel and Power Point
- Must understand and manage the PMS system
- High degree of professionalism and dedication
- Required to arrive to work well groomed and in proper uniform each day
- Responding to Emergencies such as guest medical issues when necessary




- Providing Guests with Towels, blankets, pillows, and other personal items as needed
- Process all reservations coming in by phone and email during your shift
- Ensure the accuracy of the accounts and transactions made with the customers
- Conduct: Work with a positive attitude towards guests, co-workers and management
- Overlook Made Market to ensure that items are refilled daily
- Ensure proper communication with the next shift of all important information
- Responsible for the order and cleanliness of the front desk and adjacent work areas.
- Resolve guest issues quickly, efficiently, courteously and professionally.
- Verify banks and deposits each shift and follow all cash-handling and credit policies.
- Maintain room key control and supervise guest access to safe deposit boxes.
- Record guest comments/ complaints, ensure guest satisfaction by handling guest complaints in a professional and courteous manner or refer guests to a manager as necessary.
- Review daily functions/meetings taking place in the hotel and make note of their locations. Make sure lobby area is tidy – no garbage, etc lying around.
- Other duties as assigned by the General Manager/ AGM / Assistant FOM / Supervisor

JOB REQUIREMENTS:

- Minimum 1 year hotel front office experience
- Minimum 1 year hotel night audit experience an asset
- OnQ experience an asset
- Smart Serve, First Aid and/or CPR training an asset
- Flexible and energetic with the ability to work under pressure
- Excellent communication skills and outstanding customer relations

Job Type: Part-time
Job Type: Part-time

Job Type: Part time

Pay: From $25.00 per hour

Work Location: In person

📌 Part-time Night Auditor (Etobicoke)
🏢 Doubletree by Hilton Toronto Airport
📍 Etobicoke