Operations Manager (Virtual)

Reports To: Clinic Director, Becoming Therapy / Devenir Thérapie

Employment Type: Casual, Employee

Hours: 8-10 hours per week, flexible schedule

Location: Cambridge, ON - Virtual with 1-3 in-person meetings per year

Who Are We?:

Becoming Therapy / Devenir Thérapie is a bilingual English/French outpatient private practice setting. We specialize on emotion regulation and skill-based support, offering a wide range of mental health services to children, teens, and young adults. Check us out at becomingtherapy (dot) ca.

We are seeking a proactive, hands-on skilled to handle the daily business operations of Becoming Therapy. Reporting directly to the Clinic Director, this fast-paced, virtual role requires an integrator who can manage a range of operational priorities autonomously. This position has flexible work-from-home hours, with approximately 8-10 hours per week. Hours are expected to increase as the clinic grows.

The ideal candidate has a strong background in administrative operations, human resources, or financial oversight, and will be responsible for supervising an administrative team of Care Coordinators and keeping our systems running smoothly.

Job Requirements:

- Professional designation or equivalent practical experience in Office Administration, Marketing, Human Resources Management, Web Design, or Business Administration. Knowledge of HR practices is strongly preferred.
- Proven supervisory or leadership experience with a hands-off, empowering management style.
- Experience with financial tracking, bookkeeping support, or accounting principles. A "savvy budgeter" would be a great skillset to bring to the company.
- Solid organizational skills and technical proficiency with remote tools, including WordPress.
- Exceptional written communication skills and the ability to foster a collaborative environment.

Responsibilities:

- Operational & Administrative Support: Support the Clinic Director with short-term daily business tasks on an ad hoc basis, as well as executing a long-term operational vision. There will be regular meetings and training provided.
- Team Leadership: Oversee and supervise the Care Coordinator team,



including a marketing strategy, scheduling, and daily tasks, while modelling an uplifting, positive corporate culture among team members.
- Policy Management: Edit and refine team policies and manuals across HR, finance, and operations to maintain accurate and efficient guidance for therapists and administrators.
- HR & Onboarding: Manage and execute supervisory tasks during the onboarding process for new team members, including organizing HR files and tracking document expiry dates.
- Financial & Payroll Management: Process bi-weekly payroll and submit reports to the Clinic Director. Input payroll hours, review scheduling, complete weekly bank transfers between accounts, and categorize expense transactions to support financial organization on QuickBooks.
- Billing & Compensation: Review therapist invoices to ensure accuracy, process payments via e-transfer, and confirm compensation with each therapist on a bi-weekly basis.
- Organization and Scheduling: Coordinate monthly team meetings, occasionally with guest speakers, and manage clinic supply orders to ensure smooth daily operations.
- Digital Presence: Update and modify the clinic website, with proficiency in WordPress and Elementor considered an asset.

Qualifications & Experience:

- Must be legally able to work in Ontario.
- Professional designation or equivalent practical experience in Office Administration, Marketing, Human Resources Management, Web Design, or Business Administration. Knowledge of HR practices in Ontario preferred.
- Supervisory experience is an asset, with a hands-off and empowering management style.
- Experience in regulated healthcare settings (child welfare, schools, hospitals, corrections, or residential treatment facilities) would also be an asset.
- Financial or marketing background is an asset.




- Proficiency with Jane App, QuickBooks, WordPress, Canva, Microsoft suite (OneDrive, Outlook, Excel, Word) is beneficial.
- Exceptional written communication skills and the ability to foster a collaborative environment.
- Ability to speak French is a significant asset.
- Contribute to creating a fun and engaging work environment.

Hours of Work: Casual. This role has a high level of autonomy, in which tasks would be assigned and you would work on your own schedule to complete them. There would be occasional check-in meetings with the Clinic Director, and regularly scheduled team meetings with the administrative staff and the clinic staff at large. The successful candidate would be flexible with their hours to participate in these evening meetings.

Why work with us:

We are excited to find the right fit for our growing collaborative practice. We are a small business that offers flexible work hours. We offer a friendly and engaging work environment with other skilled professionals

Note: We are an equal opportunity employer and encourage candidates from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive and accessible work environment. We are committed to an inclusive, barrier-free work environment and recruitment and selection processes. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process. We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.

Job Type: Part-time

Pay: $27.00 per hour

Benefits:

- Flexible schedule

Application question(s):

- This is a part-time role. Can you commit to a minimum of 10-15 hours of direct client work per week?
- Based on referrals, there is the opportunity to work more than 10-15 hours per week. Would you eventually have 15-20 hours of direct client availability to offer?

Education:

- Bachelor's Degree (required)

Experience:

- child / teen therapy: 1 year (required)

Licence/Certification:

- OCSWSSW registration, or be willing to obtain one (required)

Work Location: Remote

📌 Operations Manager (Cambridge)
🏢 Becoming Therapy u002F Devenir Thérapie
📍 Cambridge