About Us

Golzar Home Corporation is a growing Canadian supplier and distributor of premium bathroom and kitchen fixtures, serving homeowners, interior designers, contractors, and builders across Canada.

Our product range includes toilets, smart toilets, faucets, vanities, bathtubs, shower systems, kitchen sinks, and other bathroom and kitchen products from well-known international brands.

We are looking for an experienced, motivated, and customer-focused Showroom Sales & Customer Service Coordinator to join our team in Vaughan.

This is primarily a sales-focused position, combined with customer service, order management, and administrative coordination responsibilities.

The ideal candidate is an experienced salesperson who enjoys working with customers, closing sales, developing new business opportunities, and managing the sales process from the initial inquiry through to final delivery.

Key ResponsibilitiesSales & Business Development

- Actively assist customers with product selection and purchasing decisions.
- Identify customer needs and recommend suitable products based on their requirements, preferences, and budgets.
- Convert showroom visits, phone inquiries, and email leads into sales.
- Prepare and send professional quotations and follow up to close sales.
- Proactively identify and develop new sales opportunities.
- Build and maintain relationships with homeowners, contractors, builders, interior designers, and other potential customers.
- Follow up with prospective customers on outstanding quotations and inquiries.
- Work toward achieving sales targets and contributing to company growth.
- Develop strong knowledge of the company's products, brands, features, and pricing.

Customer Service & Showroom Support

- Welcome and assist customers visiting our Vaughan showroom.
- Answer incoming phone calls and respond professionally to customer inquiries.
- Respond to customer emails in a timely and professional manner.
- Provide product information, recommendations, and guidance.
- Assist customers with product comparisons, specifications, availability, and pricing.
- Maintain clear and professional communication with customers throughout the purchasing process.




- Handle customer questions and concerns and provide appropriate solutions.
- Follow up with customers regarding order status, estimated delivery dates, and shipping updates.

Order Processing & Coordination

- Create and process customer sales orders and invoices accurately.
- Prepare quotations, sales documents, and order confirmations.
- Enter and maintain customer information and transaction records.
- Monitor outstanding orders and follow up with suppliers when necessary.
- Coordinate with suppliers, warehouse staff, and shipping companies to ensure timely order fulfillment.
- Arrange customer deliveries and communicate shipping information.
- Keep customers informed of order progress, delays, and expected delivery timelines.
- Ensure accurate documentation and proper follow-up on all customer orders.

Administrative Responsibilities

- Maintain organized customer records, quotations, invoices, and sales documentation.
- Perform general administrative tasks related to sales and order management.
- Communicate with customers and suppliers by email and phone.
- Support daily showroom operations and help maintain a professional and welcoming environment.

Qualifications & Requirements

Required:

- Proven experience in sales, preferably in a product-based retail, showroom, wholesale, or distribution environment.
- Strong sales skills with the ability to understand customer needs, recommend products, negotiate, and close sales.
- Excellent verbal and written English communication skills.
- Robust customer service and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to handle multiple customer inquiries, orders, and tasks simultaneously.
- Comfortable working with computers, email, invoicing systems, and order management software.
- Ability to work independently, take initiative, and follow through on responsibilities.




- Professional, reliable, punctual, and customer-focused.
- Availability to work full-time on-site in Vaughan.
- Flexibility to attend occasional weekend showroom appointments when required.

Preferred Qualifications:

- Previous sales experience in bathroom fixtures, kitchen fixtures, plumbing products, home improvement, building materials, or related industries.
- Experience working with contractors, builders, interior designers, or renovation customers.
- Experience using QuickBooks, Shopify, or similar sales and order management platforms.
- Familiarity with quotations, invoicing, purchase orders, and shipping coordination.
- Experience in B2B sales and developing new customer relationships.

What We're Looking For

We are looking for someone who is more than just a customer service representative.

The successful candidate should be sales-driven, proactive, organized, and comfortable taking ownership of the entire customer experience, from generating leads and providing product recommendations to closing sales, processing orders, and coordinating deliveries.

You should enjoy interacting with customers, be confident in your ability to sell, and have the attention to detail required to manage orders accurately.

Work Schedule & Location

- Full-time position, 5 days per week.
- On-site at our showroom in Improve Canada Mall, Vaughan, Ontario.
- Occasional weekend availability may be required to accommodate scheduled customer showroom appointments.

How to Apply

Please submit your resume through Indeed, highlighting your previous sales experience, customer service background, and any experience with bathroom and kitchen products, plumbing fixtures, building materials, or related industries.

We look forward to hearing from qualified candidates interested in growing with Golzar Home Corporation.

Pay: $45,000.00-$60,000.00 per year

Benefits:

- On-site parking

Application question(s):

- Do you have previous sales experience with bathroom fixtures, kitchen fixtures, plumbing products, or building materials?

Experience:

- Retail sales: 3 years (required)

Language:

- English (preferred)

Work Location: In person

📌 Showroom Sales & Customer Service Coordinator (Concord)
🏢 Golzar Home
📍 Concord