The City of Orillia is hiring a
Assistant Coordinator - Recreation (Contract)

The City of Orillia is less than 90 minutes from the Greater Toronto Area. Even though growth and progress have been strong in recent years, the Sunshine City has worked hard to retain the small-town charm that has captivated generations. The quality of life is unbeatable in this city surrounded by two lakes, where outdoor pursuits are available in all seasons and are enjoyed by both visitors and residents.

The City of Orillia is currently seeking a highly motivated individual to fill the position of Assistant Coordinator - Recreation (Contract).

The City does not use artificial intelligence in the hiring process. All job applications are reviewed personally by the appropriate Department/Division. This is an existing position that will be vacant.

Reporting to the Programs and Camps Coordinator, the Assistant Coordinator – Recreation is responsible for assisting with the administrative, clerical and customer service of Recreation Programming, birthday party intakes, bookings, staff scheduling, and plays a key role in the staffing, training, tracking of day-to-day operations.

Candidates must possess a Secondary School Diploma (OSSD) or equivalent. A post-secondary diploma in Office Administration, Business Administration, Recreation Administration, or a related field, is considered an asset. This position requires excellent computer skill using MS Office Suite.

The City of Orillia offers a competitive wage and registration with the OMERS Pension Plan. The hourly rate for this position is $23.94 to $24.66, for up to 35 hours per week.

Interested candidates with the required certifications are welcome to submit their resume and cover letter by November 6, 2026, by 4:00 p.m.

Applications will only be accepted by applying online. Please click the “Apply Now” button below.

We thank all applicants, however, only those selected for an interview will be contacted.

Note: The City of Orillia is committed to an inclusive, barrier-free environment. Accommodation will be provided in all steps of the hiring process. Please advise the City of Orillia Human Resources Department if you require any accommodations to ensure you can participate fully and equally during the recruitment and selection process. We thank all applicants that apply and advise that only those to be interviewed will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act 2001,S.O. 2001, c. 25., and will be used for the purpose of candidate selection. Questions about this collection should be directed to the Freedom of Information Coordinator, City of Orillia, 50 Andrew St. S., Orillia ON L3V 7T5.

Assistant Coordinator - Recreation (Contract)

Position Synopsis and Purpose

Reporting to the Programs and Camps Coordinator, the Assistant Coordinator – Recreation provides administrative, clerical, and customer service support to ensure the effective delivery of recreation programs and the City’s birthday party rental program. The position is responsible for birthday party intake, booking, staff scheduling, and weekend on-site oversight,



and plays a key role in supporting staffing, training, compliance tracking, documentation, and day-to-day operations.

Major Responsibilities

Description

Approx. Time

Spent (%)

Birthday Party Program

- Receive and review birthday party request forms, confirming date and room availability, package details, and customer requirements.
- Book and confirm birthday parties in ActiveNet, including processing payments, issuing rental agreements and confirmations, and managing changes, cancellations, and refunds.
- Schedule and coordinate staff for birthday parties, ensuring appropriate staffing levels and coverage for each booking.
- Work weekend shifts overseeing birthday parties on-site, including supporting party staff, ensuring rooms are set up and returned to standard, and providing a safe, positive customer experience.
- Act as the main point of contact for birthday party customers from initial inquiry through to event day.

30%

Administration Support

- Provide comprehensive administrative support to Recreation Programs supervisory staff, including correspondence, document preparation, program scheduling support, and follow-up tracking.
- Prepare agendas, meeting notes, reports, and operational documentation.
- Track and compile operational data, statistics, and reports for divisional use.
- Maintain divisional files and records in accordance with Corporate Records and Information Management (RIM) policies using SharePoint and approved systems.
- Ensure documents meet Accessibility for Ontarians with Disabilities Act (AODA) standards.
- Understand, adhere to, and support enforcement of Corporate Policies and Procedures, confidentiality guidelines, health and safety standards, and emergency procedures.
- Perform other related duties as assigned.

30%

Staffing and Training Support

- Maintain accurate and up-to-date staff training and certification records, including first aid/CPR and program-specific credentials.
- Assist with onboarding and offboarding of seasonal and part-time/casual staff.

20%

Customer Service

- Provide front-line customer service support by responding to phone, email, and in-person inquiries.
- Support the program cancellation process by updating schedules and systems, preparing customer communications, and notifying impacted staff as required.

20%

- Note: All activities are expected to be performed in a safe manner, in accordance with the Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies, procedures and programs.

In addition, all necessary personal protective equipment must be used and maintained in valuable condition.

Decision Making and Independence

1. Examples of the types of decisions that are made or issues/situations that are dealt with on a regular basis and how judgement is used to resolve them.

- Reviewing birthday party requests and booking them within established package options,



room availability, and program policies.
- Resolving routine customer inquiries and on-site issues during weekend birthday parties (e.g., setup changes, timing, guest questions) to keep events running smoothly.
- Adjusting birthday party staff schedules to cover absences or shift changes within approved staffing levels

2. Examples of situations or problems that are referred to this position for direction or resolution.

- Refund, credit, or fee-waver requests and other exceptions outside established birthday party and program policies.
- Customer service complaints that cannot be resolved at the front line, and any incidents, injuries, or safety concerns.
- Staff performance or conduct concerns, and purchases or changes to policies, pricing, or procedures.

Minimum Qualifications

Education (degree/diploma/certifications)

- Secondary School Diploma (OSSD) or equivalent is required.
- Post-secondary diploma in Office Administration, Business Administration, Recreation Administration, or a related field, is considered an asset.

Experience

- Minimum of two (2) years of administrative experience, preferably in a municipal, recreation, or public service environment.
- Experience supporting high-volume staffing and scheduling environments.
- Experience coordinating events, facility rentals, or birthday party bookings, preferably in a municipal recreation setting.

Knowledge/Skills/Ability

- Strong organizational, time management, and attention-to-detail skills.
- Excellent written and verbal communication and customer service skills.
- Working knowledge of ActiveNet software, including facility bookings, registrations, and payment processing.
- Advanced proficiency with Microsoft 365 applications, including Word, Excel, Outlook, SharePoint, and Teams.
- Ability to work independently as well as collaboratively in a fast-paced environment.
- Demonstrated ability to manage sensitive and confidential information.
- Willingness and ability to work regular weekend shifts overseeing birthday parties, as well as occasional early morning or evening meetings or training sessions.
- Ability to work in a standard office environment involving prolonged periods of sitting and computer use, with occasional standing, walking, and light lifting (up to 25 pounds).
- Familiarity with recreation program delivery and customer service in a recreation setting.

Physical Demands

Sitting, standing, or walking. Work is conducted in a standard office environment with continual visual concentration required.

Position Requirements

- Valid Class ‘G’ Ontario Driver’s License and access to a reliable vehicle.
- A current and acceptable Criminal Record Check is required prior to the commencement date.

Position Classification

Position Title: Assistant Coordinator - Recreation (Contract)

Division: Parks and Recreation

Department: Environment and Infrastructure Services

Classification: Casual Staff

Work Location: Orillia Recreation Centre

Reports to (Direct): Programs and Camps Coordinator

Position(s) Supervised Directly: N/A

Position(s) Supervised Indirectly: N/A

Effective Date: October 16, 2026

Revision Date: N/A

Salary Range: Category 8 - Casual Staff Wage Schedule

Hours per Week: Up to 35

📌 Assistant Coordinator - Recreation (Contract) (Orillia)
🏢 City of Orillia
📍 Orillia