We're looking for a dependable, organized and customer-focused Warehouse Coordinator to support our Weir Minerals account in Ottawa.

This is a great opportunity for someone who enjoys being hands-on in warehouse operations, takes ownership of their work and is ready to take on additional responsibility by helping coordinate the daily activities of a team.

About the Role

As our Warehouse Coordinator, you'll play an important role in keeping daily warehouse operations running safely, accurately and efficiently while delivering exceptional service to our customer.

You'll serve as the primary day-to-day contact for the Weir Minerals account, coordinate warehouse activities, provide work direction to team members and ensure that receiving, inventory management, order processing and shipping activities are completed accurately and on time.

This is a hands-on working leadership role. You'll work alongside the team while helping organize priorities, solve problems, maintain standards and ensure the customer receives the service they expect.

What You'll Be Responsible For

Warehouse Coordination & Daily Operations

- Coordinate daily warehouse activities, including receiving, put-away, storage, picking, packing, shipping and inventory movements.
- Assign and prioritize daily work, communicate expectations and follow up to ensure tasks are completed accurately and on schedule.
- Work alongside warehouse team members to support operational activities and meet customer requirements.
- Monitor workflow, identify potential delays or disruptions and make appropriate adjustments within established procedures and authority.
- Ensure warehouse activities are completed in accordance with standard operating procedures, customer requirements and Wills Transfer's quality expectations.
- Maintain a clean, organized and efficient warehouse environment.

Customer Service & Account Coordination

- Act as the primary day-to-day liaison for the Weir Minerals account, providing responsive, professional and reliable customer service.
- Process customer orders and inventory transactions using SAP and other applicable warehouse systems.
- Respond to customer inquiries, provide order and shipment updates, and coordinate the timely resolution of service issues.
- Coordinate inbound and outbound transportation requirements, working with carriers and internal partners to ensure smooth movement of goods.
- Maintain accurate records, documentation and customer communications.
- Track and report key performance indicators (KPIs), identify service trends and escalate concerns as appropriate.

Inventory Accuracy & Quality

- Coordinate and participate in cycle counts,



physical inventories and inventory reconciliation activities.
- Ensure inventory movements, product locations and transactions are recorded accurately and in a timely manner.
- Investigate inventory discrepancies and work with the appropriate team members to resolve issues and prevent recurrence.
- Verify order accuracy, shipping documentation and compliance with customer-specific handling requirements.
- Identify opportunities to improve accuracy, efficiency and overall warehouse performance.

Team Coordination & Operational Support

- Provide clear day-to-day work direction and support to warehouse team members.
- Reinforce established work standards, safe practices and customer service expectations.
- Support the onboarding, training and cross-training of employees on warehouse processes and customer-specific requirements.
- Identify operational challenges, provide constructive feedback and escalate employee performance or conduct concerns to the appropriate manager.
- Promote teamwork, respectful communication and a positive, accountable work environment.
- Lead by example by demonstrating professionalism, dependability and a commitment to Wills Transfer's values.

Health, Safety & Compliance

- Follow and reinforce safe work practices, site-specific requirements and established health, safety and environmental procedures.
- Ensure proper use of personal protective equipment (PPE), material-handling equipment and warehouse systems.
- Identify and promptly report hazards, incidents, near misses and unsafe conditions.
- Maintain accurate operational and safety-related documentation.
- Participate in required training, inspections and continuous improvement initiatives.

What You'll Bring to the Team

We're looking for someone who demonstrates a strong sense of ownership, enjoys working with people and takes pride in delivering quality work.

Required Qualifications

- High school diploma or equivalent.
- Previous experience in warehouse operations, logistics, inventory management, customer service or a related environment.
- Solid organizational and time-management skills, with the ability to coordinate multiple priorities.
- Excellent attention to detail and a commitment to inventory and documentation accuracy.
- Strong written and verbal communication skills,



including the ability to interact professionally with customers, colleagues and transportation partners.
- Basic mathematical skills and confidence working with inventory quantities, transactions and operational records.
- Comfortable using computer systems and learning new software.
- Ability to work independently, take initiative and follow through on responsibilities.
- Ability to perform the physical requirements of a warehouse role, including regular standing, walking and material handling, with lifting of up to 50 lbs where required and with appropriate equipment or assistance.

Preferred Qualifications

- Previous experience as a Warehouse Lead Hand, Team Lead, Warehouse Coordinator or similar position.
- Experience using SAP or a Warehouse Management System (WMS).
- Experience coordinating shipping, receiving, cycle counts and inventory reconciliation.
- Forklift certification and previous material-handling equipment experience.
- Experience interacting directly with customers and coordinating transportation activities.
- Relevant workplace safety training, including WHMIS, TDG, First Aid/CPR or Working at Heights, where applicable.

Additional Requirements

- Ability to meet applicable customer-site security clearance and screening requirements.
- Successful completion of required Wills Transfer health, safety, security and customer-specific training.
- Availability to work Monday through Friday, 7:30 a.m.–4:30 p.m., with overtime and occasional weekends as operationally required.

What We Offer

At Wills Transfer, we believe our people are the foundation of our success.

We offer:

- Comprehensive group benefits, including health, dental, vision, life and disability insurance.
- Company pension plan.
- Bonus consideration.
- Vacation and paid personal days.
- Annual uniform provisions.
- Employee events, community involvement and a supportive team environment.
- Opportunities for ongoing learning, skills development and career advancement.

We're proud of the relationships we've built with our customers, our communities and, most importantly, our employees.

We value people who take initiative, support their teammates, do the right thing and strive to make things better.

If you're looking for an opportunity to make a meaningful contribution, take ownership of your work and grow with a company that puts people first, we'd love to hear from you.

Job Types: Permanent, Full-time

Pay: $25.00-$27.00 per hour

Benefits:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Work Location: In person

📌 Warehouse Coordinator / Lead Hand (Ottawa)
🏢 Wills Transfer
📍 Ottawa