Inside Sales & Branch Supervisor

Location: Concord / Vaughan, ON
Compensation: $51,000–$70,000 Base Salary + Uncapped Commission
On-Target Commission: Approximately 25% of Base Salary
Job Type: Full-Time, Permanent
Work Arrangement: 100% In Office
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Start Date: ASAP

Ready to Take the Next Step From Inside Sales Into Leadership?

Otter Wise Talent Solutions is recruiting an Inside Sales & Branch Supervisor on behalf of an established industrial organization in the Concord/Vaughan area.

This is an excellent opportunity for an experienced Inside Sales Representative, Customer Service Representative, Order Desk Representative or Sales Coordinator who is ready to take the next step in their career and begin building formal leadership experience.

The role is first and foremost a hands-on inside sales and customer service position, with additional responsibility for helping supervise and coordinate the day-to-day operation of the local branch.

You'll continue working directly with customers, preparing quotations, processing orders, coordinating product availability and following up on sales opportunities. At the same time, you'll help ensure the branch is operating effectively, support the local team and act as an important liaison between the Ontario branch and Head Office.

This is not a senior management or traditional Branch Manager position. We're looking for someone who enjoys being hands-on with customers and sales but is ready for more responsibility and the opportunity to develop their skills in team leadership, coaching and branch operations.

Base Salary + Uncapped Commission

This position offers a combination of guaranteed base salary plus uncapped commission.

Base Salary: $51,000–$70,000 per year
Commission: Uncapped
On-Target Commission: Approximately 25% of base salary

Commission is earned in addition to your base salary, providing the opportunity to increase your overall annual earnings based on performance.

Final base salary will be determined based on experience, qualifications and overall alignment with the position.

What You'll DoInside Sales & Customer Service

Inside sales and customer service will remain a significant part of your day-to-day responsibilities.

You will:

- Respond to inbound customer calls, emails and sales inquiries.
- Participate in the customer call queue.
- Prepare and process customer quotations.
- Process sales orders accurately and efficiently.
- Understand customer requirements and help identify the appropriate products or services.
- Coordinate with manufacturing and purchasing to confirm product availability and shipping dates.
- Follow up on quotations and outstanding sales opportunities.
- Provide customers with product information, technical support and recommendations.
- Assist customers with returns, order tracking and other service requests.
- Identify and qualify potential new business opportunities.
- Conduct customer follow-up and sales campaigns.
- Maintain accurate customer and sales activity within the CRM.
- Build strong, long-term relationships with customers.

Branch & Team Supervision

This is where the opportunity differs from a traditional inside sales position.

You'll take on entry-level supervisory responsibilities while continuing to work alongside the team.

You will:

- Help ensure the branch is open, organized and operating effectively each day.
- Provide day-to-day support and direction to local team members.
- Help coordinate branch priorities and workflow.
- Be an approachable point of contact when employees need assistance or direction.
- Help ensure employees are present, supported and able to complete their responsibilities.
- Act as a liaison between the Ontario branch and Head Office.
- Support communication of company and branch initiatives.
- Help motivate, coach and develop team members.
- Support employee engagement and a positive workplace culture.
- Monitor branch activities and performance measures.
- Help review KPIs and operational results.
- Support compliance with company policies and provincial requirements.
- Help maintain a collaborative, accountable and customer-focused work environment.





Previous formal supervisory experience is an asset, but it is not required.

We're equally interested in candidates who have demonstrated informal leadership by training new employees, mentoring colleagues, coordinating workloads, answering team questions or naturally becoming the person others rely on for support.

Sales, Pricing & Order Management

You'll also gain broader exposure to sales and branch operations, including:

- Monitoring quotations and customer follow-ups.
- Supporting pricing administration.
- Providing input on customer pricing and market competitiveness.
- Monitoring system pricing and identifying opportunities.
- Supporting established pricing strategies.
- Helping ensure sales processes and standards are consistently followed.
- Supporting process improvements within the branch.
- Reviewing activity reports and performance indicators.
- Helping improve customer service, efficiency and overall branch performance.

Logistics & Branch Operations

The role also provides exposure to operational and logistics activities, including:

- Coordinating inbound and outbound transportation.
- Supporting on-time customer deliveries.
- Communicating with manufacturing and purchasing regarding product availability.
- Coordinating customer shipping requirements.
- Supporting local delivery and logistics activities.
- Helping identify and resolve operational issues.
- Ensuring customer requirements remain at the centre of branch activities.

What We're Looking For

- 3+ years of experience in inside sales, customer service, sales support or a full-cycle order desk environment.
- Experience preparing customer quotations and processing sales orders.
- Strong customer service and relationship-building skills.
- Comfortable handling inbound customer calls and inquiries.
- Experience coordinating orders from quotation through delivery.
- Strong attention to detail and follow-through.
- Comfortable learning technical products and large product/SKU inventories.
- Strong computer and systems skills.
- Experience using CRM and/or ERP systems.
- Strong Microsoft Office skills.
- Excellent verbal and written communication skills.
- Ability to organize and prioritize multiple customer and operational requests.
- Ability to work independently and demonstrate initiative.
- Strong relationship-building skills with customers, colleagues and suppliers.
- Interest in developing supervisory and team leadership experience.
- Ability to work full-time, in person, in the Concord/Vaughan area.

You Don't Need to Already Be a Supervisor

If you're an experienced inside sales or customer service professional who is thinking, “I'm ready for more responsibility, but I haven't formally managed a team yet,” we still want to hear from you.

Relevant backgrounds could include:

- Inside Sales Representative
- Senior Inside Sales Representative
- Customer Service Representative
- Senior Customer Service Representative
- Order Desk Representative
- Senior Order Desk Representative
- Sales Coordinator
- Customer Service Coordinator
- Inside Sales Coordinator
- Team Lead
- Branch Coordinator
- Office Coordinator
- Assistant Supervisor

Experience training employees, mentoring coworkers, coordinating workflow or acting as a go-to person within your team can all be relevant.

Industry Experience

Previous experience in the following industries is considered an asset, but is not mandatory:

- Industrial supply
- Building materials
- Manufacturing
- Construction products
- Environmental services
- Drilling
- Distribution
- Equipment
- Technical products
- B2B industrial sales

We're particularly interested in candidates with technical aptitude who are comfortable learning a large product portfolio and significant number of SKUs.

Systems & Technology

Experience with any of the following is considered an asset:





- Microsoft Dynamics CRM
- Microsoft Dynamics
- Great Plains
- CRM systems
- ERP systems
- Quoting systems
- Order management systems
- Microsoft Office
- Outlook

Compensation & BenefitsBase Salary + Commission

Base Salary: $51,000–$70,000 annually
Commission: Uncapped
On-Target Commission: Approximately 25% of base salary

Your commission is earned on top of your base salary.

The company also offers:

- 3 weeks' vacation
- Employer-paid health benefits
- Dental benefits
- $200 annual Health Spending Account
- RRSP matching beginning after two years
- RRSP match starting at 3% and increasing with tenure to a maximum of 6%
- Professional development and growth opportunities
- Business casual work environment

Benefits may begin as early as your first day of employment.

There may also be occasional opportunities to attend industry trade shows. Trade-show travel is limited and is generally treated as an opportunity rather than a significant requirement of the role.

Work Environment

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Work Arrangement: 100% in office
Location: Concord / Vaughan, Ontario

The successful candidate will also be required to complete a Predictive Index assessment as part of the client's selection process.

Why Consider This Opportunity?

This role provides a career path that you don't always find in traditional inside sales positions.

You can continue developing your inside sales experience and earning commission while gaining hands-on exposure to:

- Team supervision
- Coaching and mentoring
- Branch operations
- Pricing
- Logistics
- Performance management
- Process improvement
- Cross-functional leadership

It's an prospect to move toward leadership without having to leave the customer-facing and sales work you've already built your career around.

About Otter Wise Talent Solutions

Otter Wise Talent Solutions is a proudly Indigenous-owned and women-led workforce solutions company supporting organizations across Canada and the United States.

We specialize in recruitment, staffing, executive search, workforce consulting, Indigenous workforce development and talent strategy.

Guided by Wisdom. Built for Workforce Impact.

Otter Wise Talent Solutions welcomes applications from all qualified candidates. As part of our commitment to advancing Indigenous employment and economic reconciliation, preference may be given to qualified First Nations, Métis and Inuit applicants.

Ideal Candidate Backgrounds

Relevant current or previous titles may include:

Inside Sales Representative | Senior Inside Sales Representative | Inside Sales Team Lead | Inside Sales Supervisor | Customer Service Representative | Senior Customer Service Representative | Order Desk Representative | Sales Coordinator | Customer Service Coordinator | Branch Coordinator | Office Coordinator | Assistant Supervisor

Candidates with experience in inside sales, customer service, order desk, sales support, industrial sales, B2B sales, technical products, manufacturing, industrial supply, building materials or distribution are encouraged to apply.

Pay: $51,000.00-$70,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Application question(s):

- How many years of inside sales, customer service, sales support or full-cycle order desk experience do you have?

Less than 2 | 2–3 | 3–5 | 5+

- Do you have experience preparing customer quotations and processing sales orders from initial request through delivery?

Yes | No

- Have you worked in an environment with a large number of products or SKUs?

Yes | No

- Are you comfortable taking on entry-level supervisory responsibilities while remaining hands-on with inside sales and customer service?

Yes | No

- Which systems have you used?

Microsoft Dynamics | Great Plains | Other CRM | Other ERP | Microsoft Office | Quoting/Order Management System | Other

- Have you worked in industrial supply, manufacturing, building materials, construction products, drilling, distribution or another technical B2B environment?

Yes | No

Work Location: In person

📌 Inside Sales Representative & Branch Supervisor ( Base Salary + Uncapped Commission) (Vaughan)
🏢 Otter Wise Talent Solutions
📍 Vaughan