Kinective Massage and Wellness is a growing wellness business with two locations in Edmonton. We are committed to providing excellent client care while maintaining a welcoming, professional, and organized environment. We are looking for a reliable, motivated, and hands-on Clinic Coordinator / Team Lead to help manage our daily operations, support our Registered Massage Therapists (RMTs) and reception team, and ensure our clinics operate efficiently.

This is a hands-on position that combines staff coordination, administrative responsibilities, customer service, and daily reception duties.

Key Responsibilities

Team Leadership & Staff Coordination

- Coordinate and oversee RMTs and reception staff.
- Manage staff schedules, shift changes, and daily coverage.
- Monitor staff attendance, punctuality, and adherence to clinic policies.
- Assist with onboarding and training new team members.
- Address staff concerns and communicate performance issues to management.
- Maintain a professional, respectful, and positive working environment.

Reception & Customer Service

- Greet clients and provide friendly, professional customer service.
- Answer phone calls, respond to emails, and manage appointment bookings. Process insurance claims and direct billing for clients.
- Collect payments, issue receipts, and complete daily payment transactions.
- Resolve client concerns and complaints professionally.

Daily Clinic Operations & Cleanliness

- Perform regular cleaning and tidying duties, including reception areas, waiting areas, washrooms, and other shared spaces.
- Restock supplies and ensure essential items are available.

Administrative & Management Support





- Communicate regularly with management regarding staffing and clinic operations.
- Monitor client feedback and assist with service improvements.
- Ensure clinic policies and procedures are consistently followed
- Assist with other administrative and operational tasks as required.

Qualifications

- Previous experience in reception, administration, or customer service.
- Previous leadership or supervisory experience is preferred.
- Strong organizational, communication, and multitasking skills.
- Strong problem-solving skills and the ability to work independently.
- Qualified, dependable, punctual, and detail-oriented.
- Experience with Jane App and insurance direct billing is an asset.
- Previous experience in a healthcare, massage therapy, or wellness clinic is preferred

What We Offer

- A leadership opportunity within a growing wellness business.
- A positive and supportive workplace.
- Opportunities for professional growth and development.
- The opportunity to make a meaningful contribution to our team and daily operations.

How to Apply: Please submit your resume through Indeed, highlighting your experience in customer service, reception, administration, or team leadership. Important: This is an active, hands-on position. The successful candidate must be willing to perform front desk duties, process insurance claims, collect payments, maintain clinic cleanliness, and supervise daily staff activities.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay: $19.00-$21.00 per hour

Benefits:

- Casual dress
- On-site parking
- Store discount

Work Location: In person

📌 Clinic Coordinator / Team Lead - Kinective Capilano (Northeast Edmonton)
🏢 Kinective Massage & Wellness
📍 Northeast Edmonton