Dental Office Manager / Team Leader

GWT Oral Surgery | Kitchener, Waterloo & Guelph, Ontario

Job Overview

GWT Oral Surgery is seeking a reliable, organized and motivated Dental Office Manager / Team Leader to oversee daily operations across our three locations in Kitchener, Waterloo, and Guelph.

The ideal candidate will have a strong dental background, excellent leadership and problem-solving skills, and a passion for delivering exceptional patient care. This individual will play a key role in supporting our dental team, maintaining efficient office operations, and ensuring a positive experience for both patients and staff.

The successful candidate must be flexible and able to travel between all three locations as needed.

Schedule: Monday to Friday, 8:00 a.m. – 4:00 p.m.

Key Responsibilities

Office Operations: Oversee daily administrative operations, including appointment scheduling, patient check-in and check-out, and billing procedures.

Team Leadership: Supervise, support, and motivate staff while promoting a positive, professional, and collaborative work environment.

Human Resources: Assist with hiring, onboarding, staff training, performance evaluations, and ongoing employee development.

Financial Administration: Monitor billing accuracy, insurance claims, collections, and other financial processes to ensure efficiency and accuracy. Working alongside the accounting team.

Patient Experience: Address patient inquiries and concerns professionally, resolve complaints promptly, and maintain a high standard of customer service.

Problem-Solving: Identify operational challenges, implement effective solutions, and help ensure smooth daily workflows across all locations.

Communication and Coordination:



Maintain clear communication between staff and management while ensuring consistent procedures and standards across all three offices.

Quality and Organization: Support efficient scheduling, maintain organized office systems, and help uphold professional standards in a busy oral surgery environment.

Qualifications and Requirements

Proven experience managing or supervising a dental office, preferably in a specialty dental or oral surgery setting.

Strong understanding of dental office workflows, patient coordination, billing, and insurance procedures.

Experience with staff leadership, hiring, training, and team development.

Excellent organizational, communication, and interpersonal skills.

Robust problem-solving and decision-making abilities.

Exceptional customer service skills and a patient-focused approach.

Ability to manage multiple priorities in a fast-paced clinical environment.

Reliable, professional, proactive, and detail-oriented.

The Ideal Candidate

We are looking for a confident and dependable leader who takes initiative, leads by example, and is committed to helping our team succeed. The ideal candidate will be comfortable managing multiple locations, supporting staff, resolving challenges, and ensuring that patients receive outstanding service at every visit.

To Apply

Please submit your resume and a brief cover letter outlining your dental experience. All qualified candidates will initially be contacted by email. Please cheque your spam folder.

Join GWT Oral Surgery and make a difference in our team's success and our patients' experience.

Job Type: Full-time

Pay: $60,000.00-$80,000.00 per year

Experience:

- Dental Office Management: 3 years (required)

Work Location: In person

📌 Dental Office Manager/Team Leader (Canada)
🏢 GWT Oral Surgery
📍 Canada