We are growing and looking to employ an experienced, reliable and energetic Full-time Medical Office Assistant for our busy office of Family Physicians.

The ideal candidate for this role would be expected to assist in the front facing role (reception) as well as the back office/clinical role.

Our team consists of 9 Family Doctors, 4 Physician Assistants, 3 Nurses, 6 full time and 3 part time medical office assistants/receptionists. We also have many medical learners (medical students, residents, nursing students) that contribute to our delivery of exceptional health care. We pride ourselves on providing excellent patient care and a supportive team-based work environment. We can’t wait to meet the next member of our outstanding team!

Responsibilities will include but are not limited to:

Clinical Duties:

- Prepare examination rooms and ensure all necessary supplies and equipment are available
- Escort patients to exam rooms and obtain vital signs (e.g., blood pressure, pulse, temperature, weight)
- Assist physicians and nurses during patient examinations and minor procedures
- Perform basic clinical procedures such as specimen collection, urine testing, strep testing, and wound care (as permitted)
- Clean and sterilize medical instruments and maintain infection control standards
- Administer injections under physician or nurse supervision, in accordance with clinic protocols, following completion of required training/certification (training will be provided for candidates who do not already hold this qualification)
- Document patient information accurately in electronic medical records (EMR)

Patient Care:

- Greet and support patients in a professional and compassionate manner
- Provide instructions to patients regarding treatments, tests, and follow-up care
- Address patient concerns and direct inquiries appropriately

Administrative Support:

- Schedule appointments and manage patient flow
- Update and maintain patient records and files
- Process referrals, lab requests,



and prescription renewals
- Handle phone calls and coordinate communication between patients and healthcare providers
- Maintain confidential electronic medical records and document appropriately.

Essential Requirements:

- Excellent problem-solving skills and demonstrated ability to work independently and as a valuable member in a team environment.
- Ability to multi-task, manage interruptions, distractions and changing priorities in a sometimes fast-paced environment.
- Excellent customer service, communication and interpersonal skills.
- Ability to work well under pressure and handle difficult situations while remaining calm.
- Ability to adhere to confidentiality policies.
- Ability to work in office in appropriate PPE and ability to follow protocols.
- Punctual, courteous, professional and positive attitude.

Preferred Requirements:

- Completion of relevant health-related community college program (ie: Medical Office Assistant).
- Working knowledge of medical terminology.
- Previous experience in a medical environment is an asset.
- Previous experience with patient booking systems and EMR programs (Experience with Telus Practice Solutions considered an asset).
- Proficiency in an alternate language is an asset.

Additional notes:

It is our policy to keep both our staff, patients and clients safe while in our office. As such, our office health policy includes up to date vaccinations for our staff (primary COVID series, annual flu, etc.) COVID-19 directives are followed, including but not limited to, proper use/wear of PPE and cleaning protocols.

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications we receive, we are unable to confirm the receipt of individual applications or resumes.

Job Type: Full-time

Pay: $21.00-$23.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Medical Office Assistant (Waterloo)
🏢 Westside Family Health Centre
📍 Waterloo