Job Title: Bilingual Customer Service Professional – Bilingual II (French and English)

Contract Period: 6 month with potential to extend or convert
Pay Rate: $27.14 – $35/hour
Location: Montreal, QC
Location Type: Hybrid (3 days in office, 2 days remote)
Business Hours: Monday–Friday, rotating shifts between 8:00 AM and 8:00 PM EST

Job Responsibilities:

- Handle customer calls and emails related to retirement savings and investment products.
- Resolve customer inquiries, process transactions, and assist with forms and account-related requests.
- Use multiple systems to maintain accuracy and meet service-level targets.
- Follow privacy, compliance, and fraud-prevention procedures.
- Escalate complex issues and recommend service improvements.




- Deliver excellent customer service in both French and English.

Experience & Qualification Requirements:

- Post-secondary education preferred or equivalent experience.
- Minimum 1 year of contact centre/customer service experience.
- Fluency in French and English, both written and verbal.
- Robust communication, problem-solving, and multitasking skills.
- Attention to detail and ability to handle confidential information.
- Flexibility to work rotating shifts.
- Private home workspace and Ethernet connection required.

Pay: $27.00-$35.00 per hour

Benefits:

- Life insurance

Work Location: Hybrid remote in Montréal, QC

📌 Bilingual Customer Service Professional – Bilingual II (French and English) (Montreal)
🏢 TalentRupt
📍 Montreal