Position: BDC Appointment Coordinator

Location: Hamilton, ON

Job Function: BDC

Reason for Posting: Backfill

Salary Range: $47,000- $54,000 (hourly + bonus)

About Queenston Automotive Group

Queenston Automotive Group is a leading name in the automotive industry, boasting over 55 years of success. We foster a collaborative and innovative environment where employees are empowered to make a meaningful impact. Join us to thrive in a supportive and inclusive workplace.

Job Summary

The BDC Appointment Coordinator is responsible for delivering an exceptional customer experience by supporting customers before, during, and after their service and parts experience across Queenston Automotive Group dealerships. Reporting directly to the BDC Team Lead, the BDC Appointment Coordinator serves as a primary point of contact for customers through telephone, email, and dealership communication platforms, helping to coordinate service appointments, customer follow-up activities, service reminders, recall campaigns, customer satisfaction initiatives, dealership retention efforts, and lease portfolio outreach activities.

Key Accountabilities:

- Answer incoming customer inquiries professionally and efficiently.

- Schedule and coordinate service appointments in accordance with dealership standards.

- Conduct customer follow-up activities including service reminders, appointment confirmations, recall campaigns, missed appointment follow-up, and customer satisfaction calls.

- Contact customers regarding ordered parts arrivals and coordinate appointment scheduling.

- Proactively engage customers approaching lease maturity and ownership milestones to support retention and renewal opportunities.

- Generate qualified appointments for dealership sales teams through lease portfolio outreach initiatives.





- Maintain accurate customer records, appointment information, and follow-up activities within dealership systems.

- Collaborate with Service Advisors, Parts personnel, Sales Consultants, and dealership management to ensure a seamless customer experience.

- Assist with customer engagement initiatives, dealership campaigns, and special projects as assigned.

- Support customer satisfaction by resolving inquiries promptly and escalating concerns when appropriate.

ROLE REQUIREMENTS:

- High school diploma or equivalent.

- Minimum two (2) years of customer service, appointment coordination, call centre, or related experience.

- Previous experience in an automotive dealership environment is considered an asset.

- Strong customer service and relationship-building skills.

- Excellent verbal, telephone, and written communication skills. Minimum two (2) years of phone experience.

- Strong organizational and time management abilities with the ability to manage multiple priorities.

- Proficiency with Microsoft Office applications and customer database/CRM systems.

- Experience with DealerMine, CDK Drive, dealership management systems, or similar platforms is considered an asset.

- Professional, positive, customer-focused, and results-oriented attitude.

- Consistently demonstrates our corporate values of Passionately Driven, We Not Me, Find a Way, Always Moving Forward, and Results Matter.





Queenston Automotive Group Employee Value Proposition

At Queenston Automotive Group, our Employee Value Proposition is centered around fostering a dynamic and collaborative work setting where Passionately Driven, We Not Me, Always Moving Forward, Find a Way, and Results Matter are not just our core values—they are the driving force behind our success. What our employees do truly counts, and we empower our teams to contribute their unique skills and perspectives to make a meaningful impact. We are committed to providing a supportive, inclusive, and rewarding workplace where employees can grow and succeed.

Why Join Us?

- Join a respected dealership with a strong reputation,

- Benefit from ongoing training, coaching, and professional development opportunities.

- Comprehensive health and wellness benefits.

- RRSP Matching Program.

- Participate in employee events, recognition programs, and team-building activities.

- Be part of Queenston Automotive Group and enjoy opportunities for long-term career growth and advancement.

- Work in a collaborative environment where your contributions truly make a difference.

Join us in shaping the future, where your passion, innovation, and actions truly matter. To apply, please send your resume and cover letter to [email protected].

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process. We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

📌 BDC Appointment Coordinator (Canada)
🏢 Queenston Automotive Group
📍 Canada