Full-time Guest Service Agent/ Night Audit at Crowne Plaza Toronto North York

Are you passionate about hospitality and guest service? Do you thrive in a dynamic, fast-paced environment? Join our engaged, and energetic team at Pan Crowne Plaza Toronto North York!

Applicants must have the legal right to work in Canada. This includes, but is not limited to, being a Canadian citizen, permanent resident, or holding a valid work permit that allows full-time employment in Canada. Proof of eligibility will be required as part of the application process.

About Us: At Crowne Plaza Toronto, featuring 405 intimate guest rooms, 24,000 square feet of meeting space, and restaurants.

Position: Guest Service Agent /Night Audit

Department: Front Office

Reports To: Front Office Manager

What You'll Do:

- Handle check-ins and checkouts, answer phones, and provide information about hotel services and local attractions.
- Process reservations, enter group rooming lists, pre-block guest rooms, and coordinate with Sales and Front Office departments.
- Ensure guest satisfaction by resolving complaints and handling special requests.
- Assist with balancing cash floats, preparing audit reports, and managing guest accounts.
- Provide outstanding guest service with a positive,



energetic attitude.

What We're Looking For:

- Minimum 1 year of guest service experience in a hotel or related industry.
- A post-secondary degree in hospitality is preferred.
- Strong communication skills, both oral and written.
- Excellent organizational, computer, and problem-solving abilities.
- Opera experience or robust PMS (Property Management System) experience is highly beneficial.
- Availability for all shifts, including nights, weekends, and holidays.

Why Crowne Plaza Toronto? We are an equal opportunity employer committed to creating a diverse and inclusive workplace. Crowne Plaza Toronto Hotel recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

If you're driven to provide outstanding guest service and want to be part of a supportive team, we’d love to hear from you!

Job Type: Full-time

Pay: From $22.50 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- Vision care

Experience:

- Opera: 1 year (required)

Work Location: In person

📌 Guest Service Agent/Night Auditor (North York)
🏢 Crowne Plaza Toronto North York
📍 North York