Commercial Account Manager/Broker
Location: Edmonton, AB (Regional Edmonton Office)
Company: Ravenhill Agencies Ltd.

Ravenhill Insurance Agencies has an opportunity for a Commercial Account Manager. If you are looking for a position where you can grow your career, lead a team, and develop commercial initiatives, we want to hear from you. We are looking for a motivated individual who is focused on expanding their experience in a rapidly growing and evolving industry.

Ravenhill is known for placing people first. We believe that commercial insurance is more than just policies and transactions—it is built on a foundation of precision, unwavering trust, and long-term relationships. Our clients rely on us to protect their livelihoods, and we take that responsibility seriously.

Ravenhill is committed to continuous learning where employees can actualize career goals into realities. Financial assistance is available for approved training and educational opportunities that support not only work related goals but our team’s efficiencies and innovation.

We are searching for a Senior Commercial Account Manager/Broker who is not only a technical expert but also a dedicated relationship builder and a proactive leader. If you are a driven professional who takes initiative, leads change, and is committed to delivering an unparalleled standard of client care, please reach out and apply today.

What’s In It For You?

- Competitive Compensation: Competitive base salary with additional earning potential through commissions and performance bonuses. Employee’s also receive a Health Spending Account (HSA).
- Work-Life Balance: Paid vacation, adaptable Personal Time Off (PTO), and paid Volunteer Days to support the causes that matter most to you.
- Professional Development: Financial assistance and education programs for approved work-related training, seminars, and courses leading to industry designations (CAIB, CRM, CIP).
- Team Culture: Regular company social events and an inclusive, welcoming workplace.

About the Role





As a Commercial Account Manager/Broker, you are the face of Ravenhill to our commercial clients. You will act as a trusted advisor, supporting client relationships by deeply understanding their unique business operations. Your focus will be on delivering a high standard of client care, ensuring that clients feel heard, protected, and confident in your expertise.

Furthermore, we are looking for an individual with the drive to lead. You will not just manage accounts; you will actively lead strategic initiatives, identify areas for operational improvement, and drive growth within the commercial department.

What You Will Do:

- Cultivate High-Trust Relationships: Build strong, lasting partnerships with clients, serving as their dedicated advocate and ensuring they have absolute confidence in their coverage and their broker.
- Deliver Exceptional Client Care: Provide personalized, proactive service, ensuring daily insurance needs, inquiries, and account adjustments are handled with the highest level of care and responsiveness.
- Lead Strategic Initiatives: Demonstrate a high degree of self-motivation by spearheading departmental projects, implementing new processes, and driving business development initiatives. You will stay in the forefront of the insurance industry.
- Risk Assessment & Advisory: Conduct thorough risk assessments to identify commercial exposures to loss, recommending tailored, comprehensive coverage options that protect our clients' business assets.
- Portfolio Management & Growth: Manage policy renewals, mid-term changes, and cancellations.



Proactively make renewal calls and identify opportunities for account development and up-selling.
- Market Partner Collaboration: Maintain solid relationships with insurance providers to secure the best possible solutions and terms for our clients.
- Claims Advocacy: Maintain a client-first focus, guiding and supporting clients through the claims process with empathy and clear communication.

What You Bring to the Team:

- Experience & Licensing: 2-5 years of Commercial Insurance experience with a Level 1 General Insurance License. A Level 2 license is preferred.
- Designations: CAIB, CRM, or CIP designation (completed or actively in progress or willingness to obtain before employment) are beneficial.
- A Relationship-First Mindset: A proven track record of building trusting relationships with clients through transparency, and attention to detail.
- Proactive Drive & Leadership: A self-starter mentality with the ability to take ownership of projects, lead initiatives independently, and motivate others.
- Communication Skills: Sincere, personable, and articulate—able to explain complex insurance concepts in a simple, reassuring manner.
- Time Management: Ability to prioritize tasks, remain organized, and handle confidential information with discretion.
- Adaptability: Ready to pivot and adapt when priorities change throughout the day based on client and team needs.

You Belong Here

Ravenhill Agencies is more than just a great place to work. Here, you join a team of vibrant, purpose-driven, and caring people. We listen, champion equity and diversity, and create safe, welcoming spaces where everyone has a voice.

Ready to discover what's possible and lead the way? Send your resume to Ravenhill Agencies today.

Pay: $75,000.00-$100,000.00 per year

Benefits:

- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Wellness program

Licence/Certification:

- Level 1 General Insurance License (required)

Work Location: In person

📌 Commercial Insurance Broker (Edmonton)
🏢 RAVENHILL AGENCIES
📍 Edmonton