Monod Sports has been part of Banff since 1949. We're a family-owned and operated outdoor retailer specializing in the gear people need to get outside.

While our store is right in the heart of Banff, our online shop helps us connect with customers across Canada. We're a small team that takes pride in what we do, from helping someone find the right gear to making sure their order shows up at their door.

We're looking for a full-time E-Commerce Operations Associate to join our team and help keep the online side of our business running smoothly.

This is a hands-on role that combines packing and shipping orders, helping customers, solving problems, and keeping things organized behind the scenes.

WHY WORK WITH US?

We're a small, close-knit team of people who genuinely enjoy the outdoors. You'll work with some great people and be part of a locally owned business that's been around for more than 75 years.

As part of the team, you'll also get:

- $21/hour starting wage
- Consistent 40-hour work week, Monday to Friday
- Two weeks of paid vacation annually
- Health benefits plan available after completing the probationary period
- Generous employee discounts on clothing, footwear and outdoor equipment
- Access to industry pro deals from many of the brands we carry
- Ongoing product training and opportunities to learn directly from outdoor brands
- Opportunities to develop new skills and grow within the company
- Company events, team outings and opportunities to get outside together
- A friendly, active workplace in the heart of downtown Banff
- The chance to work with some of the best outdoor products and brands in the industry

WHAT YOU'LL DO

As an E-Commerce Operations Associate, you'll help keep our online store running day to day.



From getting orders out the door to helping customers with questions about their purchases, you'll play an important role in making sure our online customers have a excellent experience shopping with us.

Your responsibilities will include:

Online Orders & Shipping

- Picking, packing and shipping online orders accurately and on time
- Processing orders and creating shipping labels using Shopify and ShipStation
- Checking orders for accuracy, including products, quantities and shipping details
- Working with our sales floor and stockroom teams to locate products and resolve inventory issues
- Troubleshooting order discrepancies and fulfillment problems as they come up
- Keeping our shipping area clean, organized and running efficiently

Online Customer Service

- Responding to customer emails and phone inquiries in a friendly and professional manner
- Helping customers with questions about orders, products, shipping and deliveries
- Processing online returns, exchanges, refunds and order changes
- Following up on delayed, lost or damaged shipments and working to resolve issues
- Handling order verification and other day-to-day administrative tasks
- Making sure our online customers receive the same great service they'd expect walking into our store

WHO WE'RE LOOKING FOR

You don't need to have worked in e-commerce before. We can teach you how to use our systems, process orders and handle the day-to-day operations.





What matters most to us is finding someone who's dependable, organized, pays attention to the little things, and takes pride in doing a job well. We're a small team, so we're looking for someone who's comfortable working independently, figuring things out when challenges come up, and pitching in wherever needed.

You'll be a great fit if you:

- Are organized, detail-oriented and enjoy keeping things running smoothly
- Can manage your time, prioritize tasks and work efficiently
- Are dependable, motivated and comfortable taking initiative
- Enjoy solving problems and finding solutions when things don't go as planned
- Have strong written and verbal communication skills
- Are comfortable using computers and learning new software
- Can work independently while still being part of a team
- Are comfortable being on your feet and handling merchandise throughout the day
- Have an interest in outdoor sports, clothing and equipment

Previous experience in e-commerce, shipping, fulfillment or customer service is an asset. Familiarity with Shopify, ShipStation or similar platforms is a bonus, but not required.

More than anything, we're looking for someone with a good attitude, a strong work ethic and a willingness to learn.

We appreciate everyone who takes the time to apply. Candidates selected for an interview will be contacted directly by our management team.

Pay: $21.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- Company events
- Extended health care
- Paid time off
- Store discount

Application question(s):

- Do you currently have accommodation secured in the Bow Valley, or have plans in place to secure accommodation before starting this position?

Work Location: In person

📌 E-Commerce Operations Associate (Banff)
🏢 Monod Sports
📍 Banff