Navigate Complexities. Create Change. Together. This is our purpose at CUPS.

Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We are looking for C2C Health Navigator to join our C2C/CAMPP Team at CUPS.

As a C2C Health Navigator you will be responsible for delivering trauma-informed case management to participants with complex health and social needs. You will work with participants to develop person-centered care plans that support the unique needs of each individual.

The C2C Health Navigator is a part of an intensive case management team providing care to vulnerable, low-income patients transitioning from acute care to community while advocating for the dignity and voice of patients within the health and social service systems. Under the CUPS Health umbrella, C2C aims to promote equitable access to health and social programs both internally and in the community.

LOCATION: Onsite, CUPS - 1001 10 Ave SW, Calgary

REPORTS TO: Team Lead, C2C/CAMPP

CONTRACT TYPE: Permanent

SCHEDULE: Full-time, Mon to Fri, 40 hours per week

STARTING HOURLY RATE: $27.42 - $28.77

Key Responsibilities

- Provide holistic support to C2C participants including but not exclusive to case conferences in hospital, attending health appointments, participant transport, home visits, creation of care plans, supporting life enrichment and community connection activities
- Advocate for participant needs and guide multi-disciplinary care teams on effective and respectful approaches to working with participants living with the vulnerability of poverty or homelessness
- Perform duties both alone and with colleagues in a variety of settings including in private homes, shelter, on the street, in camps, in office and while transporting participants in personal vehicle
- Provide culturally aware support to CUPS participants,



celebrating the diversity of participants and being aware of power dynamics of privilege and oppression that may be present
- Complete health, housing and social needs assessments for referred participants from acute care to formulate individualized care plans that will link participants to needed community resources
- Link unattached participants to an appropriate primary care provider or ensure attached participants have appropriate follow-up with their existing primary care provider
- Ensure all required data is entered accurately into organizational databases, document all appointment notes and referrals provided
- Develop and maintain current Calgary resource and referral knowledge to efficiently navigate and advocate for participant needs
- Coordinate the flow of participant information to internal and external participant care team members for seamless continuation of service in alignment with CUPS Integrated Care service delivery model

Leadership:

- Create an approachable, caring and trauma-informed environment for participants in each interaction
- Advocate for appropriate participant health care, health assessments, and supports in obtaining and/or maintain housing while teaching participants and their supporters navigation and self-advocacy skills
- Facilitate a healthy and protected work environment through learning and enacting all CUPS health & safety protocols, while maintaining an active awareness of participants and colleagues
- Promote a culture that reflects CUPS vision, mission, philosophies, and values

Stakeholder Relations:

- Support an integrated and holistic approach to participant care, health promotion and maintenance, basic need security, while acting as a primary point of contact between patients and healthcare professionals
- Work in collaboration with participant and external agency staff to develop appropriate care plans advocating for the participant’s voice, health and housing needs to be incorporated into planning
- Develop and maintain productive and collaborative work relationships based on information sharing with CUPS staff, hospital personnel, home care, permanent supportive housing staff, specialists, social workers, shelter staff etc.
- Provide caring, reliable,



trauma-informed care to all patients & participants accessing CUPS to reduce barriers to service and increase community trust
- Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network

What You Bring:

- Degree or diploma in Social Sciences, Community or Health Sciences preferred
- 2-3 years’ experience working with people living with the adversity of poverty/homelessness
- 1-2 years experience navigating health care and social service systems
- Knowledge of Calgary homeless sector and Alberta health system
- Demonstrated interdisciplinary team work and patient advocacy skills
- Basic First Aid and CPR Certification
- Brain Story Certification is an asset
- Understanding of trauma-informed care and intergenerational trauma and its effects

Employment Requirements:

- Basic First Aid and CPR Certification
- Class 5 Driver’s License with drivers abstract and personal vehicle available to use for completing outreach visits and transporting clients
- Police/RCMP Background Check

Work Conditions

- Exposure to trauma and emotionally complex cases
- Exposure to infectious waste, diseases, and stressful situations
- Regular walking, standing, lifting (min 35 lb), and client mobility support
- Use of computers and manual dexterity for clinical procedures

CUPS envisions a Calgary where everyone is respected and can live healthy, fulfilling lives. To do this, we’re building a culture of inclusion and belonging, guided by our values and a commitment to truth and reconciliation.

If you're passionate about supporting Calgarians and expanding our impact, we’d love to hear from you. We value lived experience, including from folks who reflect the clients we serve, as much as formal qualifications. For accommodations during the recruitment process, contact [email protected].

Ready to Join Us?

Submit your resume and cover letter, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $27.42-$28.77 per hour

Benefits:

- Casual dress
- Dental care
- Employee assistance program
- RRSP match

Application question(s):

- How many years of vulnerable sector experience do you have?
- What prompted you to apply to CUPS?
- Do you have a valid Class 5 Driver’s License with drivers abstract and personal vehicle available to use for completing outreach visits and transporting clients?

Licence/Certification:

- Class 5 Driver's License (required)
- Basic First Aid and CPR Certification (required)

Work Location: In person

📌 C Health Navigator (Calgary)
🏢 CUPS Calgary Society
📍 Calgary