Company Description :

The Brooks Food Bank is a registered charity that has proudly served the community of Brooks and the County of Newell since 1998. Our mission is to make Brooks a community that supports all our residents in need, following our motto: No one should have to go hungry. We are committed to providing our services with the utmost respect, in order to provide dignity to all our clients.

Job Overview:

We are seeking a motivated, compassionate, and multi-skilled Intake Worker to join our team for a temporary maternity leave coverage position. Under the direction of the Executive Director, this role supports the daily operations of the Brooks Food Bank’s hamper system and serves as the first point of contact for most clients, playing a key role in providing respectful, compassionate, and dignified service.

The Intake Worker is responsible for client intake, food hamper preparation, and accurate record-keeping while maintaining confidentiality and professionalism. The ideal candidate will have strong customer service and communication skills, be comfortable with data entry and administrative tasks, and be willing to participate in cross-training to support overall Food Bank operations.

Duties:

- Answer all phone calls, handing them off to other staff when appropriate.
- Serve as the primary staff member to greet people at the door.
- Interact with the public in a responsible and cordial manner as a representative of the Food Bank.
- Interview and screen clients to determine eligibility for food bank services.
- Make hampers as needed daily, referring to client sheets for details on family size and special needs.




- Put food into hampers from the shelves with consideration to product dates and food safety guidelines.
- Assist clients in accessing additional Food Bank programs (Free Shelf, Pet Food Program, Holiday Hampers, Baby Supplies Support, Personal Room, etc.)
- Ensure all client data is accurately recorded, maintained, and securely stored in accordance with confidentiality requirements.
- Ensure all client visits and services provided are tracked appropriately for reporting and operational purposes.
- Stay current on community and social program support for the purpose of client referrals.
- Accurately record food hamper distribution and related operational data as required.
- Track and update volunteer participation and hours as assigned.
- Participate in cross-training activities to support coverage and continuity of Food Bank operations.
- Perform general cleaning and tidying duties as required to maintain a safe and welcoming environment.
- Participate in special events and fundraising activities as needed.
- Complete other tasks assigned by the Executive Director.

Required Qualifications:

- Clean Police Record + Vulnerable Sector Check
- Basic computer applications, including word processing, spreadsheets, and email platforms (e.g., Microsoft Word, Excel, and Email.)
- Willingness to complete required training courses, including but not limited to Safe Food Handling

Additional Qualifications:

- Committed to supporting a diverse of clients.
- Compassionate and empathetic.
- Ability to handle intense situations with tact, diplomacy, and compassion.
- Strong organizational skills and attention to detail.
- Bilingual as an asset

Job Type: Full-time

Pay: $19.00 per hour

Advantages:

- On-site parking
- Paid time off

Work Location: In person

📌 Client Intake Worker – Maternity Leave Coverage (Brooks)
🏢 Brooks Food Bank
📍 Brooks