Job Description: Service Line Team LeadPosition Purpose

Working collaboratively with other Team Leads, the Service Line Team Lead coordinates service line activities, supports and develops teammates, and maintains the technical capability, engineering quality, and production requirements of the discipline. This role provides technical leadership, oversees workload and resource planning, supports client relationship development, and contributes to the operational and financial performance of the service line while upholding the company’s Purpose, Core Values, policies, and safety standards.

Key Responsibilities1. Service Line Leadership, Workload Management, and Engineering Quality

- Collaborate with Engineering Managers and other Team Leads to forecast workload, establish staffing requirements, and coordinate assignments and resources across the service line.
- Provide technical oversight and expertise on single- and multi-discipline projects, including engineering design, technical reviews, and quality assurance.
- Review and, where appropriately authorized, seal engineering designs and reports prepared by the incumbent and Engineers-in-Training under their peer review and supervision.
- Maintain and enhance the technical capability of the discipline by sharing expertise across offices, supporting technical development, and promoting efficient engineering practices.
- Stay current with developments, standards, regulations, technologies, and best practices relevant to the discipline.
- Establish and maintain appropriate operating standards, work methods, and procedures, exercising independent judgment to address unusual conditions and special assignments.
- Identify completed projects that may qualify for technical awards and coordinate the preparation and submission of award applications.
- Assist with proposal preparation, technical submissions, and other business development activities as required.

2. Teammate Leadership and Development

- Motivate, train, mentor, and develop direct reports in accordance with company policies, procedures, and guidelines.
- Establish and support individual career development plans and career paths, providing regular feedback and performance appraisals in collaboration with the Engineering Manager.
- Communicate effectively with teammates, encourage collaboration, and foster a respectful, inclusive, and supportive work environment.
- Work with other Team Leads and Engineering Managers to strengthen technical capabilities, improve service line efficiency, and support knowledge sharing.
- Ensure teammates understand and comply with company policies, procedures, and applicable company and client safety requirements.
- Obtain the Leadership in Safety Excellence certificate as required for leadership positions.

3. Client Relationships and Business Development





- Serve as a senior point of contact for key clients, building and maintaining strong, productive, and long-term client relationships.
- Identify opportunities to attract new business and expand existing client relationships.
- Collaborate with Project Managers, Engineering Managers, Relationship Managers, and Directors to pursue and secure large, multi-company projects.
- Represent the company professionally with clients, teammates, industry partners, and the broader community.
- Fulfil Project Manager, Relationship Manager, or Technical Specialist responsibilities as assigned, ensuring projects are delivered to client expectations, within agreed timelines, and in accordance with applicable quality standards.

4. Operational and Financial Management

- Support the Engineering Manager in establishing staffing plans, workload forecasts, production targets, and operational priorities.
- Analyze operational and financial data to support business decisions relating to budget forecasting, budget variances, client profitability, risk management, utilization, and project performance.
- Report findings, trends, risks, and recommended actions to the Engineering Manager or Director of Engineering Services, as appropriate.
- Participate in identifying and resolving issues related to project cost control, non-recoverable expenditures, resource utilization, and operational efficiency.
- Promote economical and effective use of resources while maintaining technical quality, client satisfaction, and project delivery standards.
- Exercise independent judgment and decision-making when establishing work methods, procedures, and approaches for new or specialized assignments.

5. Safety, Compliance, and Company Values

- Demonstrate and promote a strong commitment to workplace safety, including compliance with applicable company and client safety policies and practices.
- Uphold and embody the company’s Purpose and Core Values in leadership, decision-making, client interactions, and day-to-day operations.
- Maintain compliance with applicable professional standards, regulatory requirements, company policies, and quality management procedures.
- Maintain the ability to obtain a federal security clearance, as required for institutional projects.

Qualifications and Experience

- Bachelor’s degree in Engineering or a diploma in Engineering Technology.
- Skilled designation as a Qualified Engineer (P.Eng.) or PL. Eng
- Minimum of eight (8)



years of relevant experience working under the supervision of a Senior Engineer.
- Valid Class 5 driver’s licence.
- Demonstrated experience in engineering design, technical review, project delivery, and coordination of discipline-specific work.
- Experience in staff leadership, workload planning, client relationship management, and operational performance is an asset.

Skills and Capabilities

- Leadership and mentorship: Ability to motivate, develop, coach, and support teammates while fostering accountability, collaboration, and professional growth.
- Technical expertise: Solid engineering design, technical review, quality assurance, and project management capabilities.
- Communication and interpersonal skills: Excellent listening, interpersonal, and written and verbal communication skills, with the ability to communicate clearly, concisely, and respectfully while valuing diverse perspectives.
- Problem-solving and decision-making: Ability to identify and define problems, gather and analyze relevant data, establish facts, evaluate alternatives, and develop practical, effective solutions.
- Organization and time management: Demonstrated ability to manage competing priorities, coordinate multiple assignments, allocate resources, and meet project and business deadlines.
- Business and financial acumen: Ability to interpret budgets, forecasts, utilization data, profitability measures, and project performance information to support sound operational decisions.
- Client and business development: Ability to build trusted client relationships, identify business opportunities, contribute to proposals, and represent the company professionally.
- Adaptability and continuous improvement: Ability to respond effectively to changing priorities, evolving technical requirements, and unusual project conditions while improving service line efficiency.
- Safety and compliance: Commitment to safe work practices, regulatory compliance, quality standards, and company policies and values.
- Systems and software proficiency: Working knowledge of company systems and programs, including Microsoft 365, SharePoint, Deltek Vision, and discipline-specific drafting, design, and engineering software.

Leadership Expectations

The Service Line Team Lead is expected to lead by example, demonstrate sound professional judgment, foster a positive and accountable team culture, and contribute to the long-term success of the discipline. The role requires balancing technical excellence, teammate development, client satisfaction, business growth, and operational performance in alignment with the company’s Purpose and Core Values.

Pay: $130,000.00-$180,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- RRSP match

Work Location: In person

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