Vancity is the largest private sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are a part of a greater movement.

As a Member Services Representative you will build relationships by learning more about our members while assisting them with their banking transactions. Demonstrating excellent communication and interpersonal skills you will identify the unique needs of each member and address their concerns.

This is a full time role, and you will enjoy remote working arrangements which can be fulfilled primarily from your B.C. based home office or other approved location, or from the Vancity Surrey office (near the Surrey Sky Train Station) if you prefer.

A typical day would involve :

- Performing member transactions consistent with established standards so that a high level of quality service delivery is achieved.
- Identifying and assessing member/prospect needs to provide appropriate products, services and referrals.
- Fully leverage and utilize the technical systems available so that the service experience for the member is efficient and seamless.

* You Have :

- A High School Diploma and/or equivalent
- At least 1 year of working experience interacting with people and businesses in a professional capacity with excellent customer service skills
- Problem solving skills and the ability to explain complex information in simplified language




- Strong technical skills

* You are :

- A problem solver - You have an analytical mind and can multi-task to come up with solutions
- Tech-savvy - People often say you’re a quick learner and great with technology & systems
- A great communicator - You find it easy to get to know others and have outstanding conversations
- Ready for a challenge - You have a positive attitude and are able to work in a fast-paced changing environment

* We offer :

- We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada
- Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs
- New employees receive between three and four weeks of vacation allowance per calendar year, and the number of vacation days grows — to a maximum of six weeks per year — as their length of service increases. In addition, full-time, permanent staff can purchase up to six extra days of vacation through our flexible benefits package.
- In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.

Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization .

📌 Member Service Representative, Member Service Centre (Surrey)
🏢 Vancity
📍 Surrey