Join the Voilà brand as a remote Bilingual Customer Service Teammate in Ontario, specializing in French support. Deliver exceptional service while enhancing customer loyalty and satisfaction.

This remote position as a Bilingual Customer Service Teammate requires robust communication and problem-solving skills. You will manage customer interactions via phone, email, and chat, providing respectful, empathetic, and solutions-oriented support across various channels. Your role will also involve identifying improvement opportunities to enhance the overall customer experience.

Key Responsibilities:



• Resolve customer inquiries using Salesforce and other tools • De-escalate situations through empathy and understanding • Collaborate across departments to meet customer needs • Drive continuous improvement initiatives for better service • Keep leadership informed of trends and recurring issues

Requirements: • Bilingual in French with strong communication skills • Ability to manage 6-7 customer cases per hour • Flexibility to work varied shifts, including evenings and weekends • Comfortable with Salesforce CRM and Microsoft tools • Professional remote setup with reliable internet

Elevate customer experiences with your bilingual skills and problem-solving abilities in this engaging remote role.

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📌 Remote Bilingual Customer Service Role (Canada)
🏢 Voilà
📍 Canada