AccessSMT, founded in 1928, and CP Distributors, established in 1962, are proud to merge their rich legacies to create a stronger, unified company built on decades of expertise and excellence. Together, we bring unmatched experience to the marketplace, offering comprehensive solutions in Construction Divisions 8, 28, and 10, including architectural hardware, access control, building security systems, and specialty doors.

We are currently looking for a Service Writer to join our Saskatoon team. This is an excellent opportunity to collaborate with a friendly, supportive, and dedicated team.

As a key member of the Service Team, the Service Writer is the first point of contact for all service calls. This role provides exceptional customer service by coordinating between the client and the service team to ensure the client’s needs are achieved. This role provides the client suggestions on products which could meet their requirements within their budget. In a nutshell, they will be an important member of the service team driving the success of Division 8 and 10.

Essential Duties and Responsibilities:

- Provide exceptional customer service, and work collaboratively with both internal and external stakeholders;
- Understand customer needs and answering customer calls;
- Provide timely and accurate quotes using CP Distributors standard over the counter pricing policies, estimating, and quoting processes;
- Act as a brand ambassador and use available opportunities to promote our products and services that meet the customers’ plan and budget;
- Open, track, and close work orders on the computer system for our installation team;
- Contact customers when additional work is required,



ensuring that work is authorized;
- Act as a liaison between customers and technicians;
- Schedule techs for project work and work with Project Managers to facilitate the install;
- Maintain accurate records of our vehicle fleet and arrange for servicing, as required;
- Review timecards and check for accuracy;
- Ensure quality control (QC) reports are submitted along with work order close outs;
- Schedule site visits and ensure the timely completion of work orders and customer invoices;
- Assist with the required paperwork and inventory tracking for the warehouse team;
- Take a proactive and professional approach to trouble-shooting and have strong organizational abilities.

Education and/or Experience

- High School Diploma or equivalent, required
- Ideally, you possess a minimum of 2 years of experience in over-the-counter building material distribution sales or a similar customer-service focused role;
- Foundational experience and knowledge of Division 8 and 10 scopes of work, specifically with building openings (doors, frames, and hardware).

Specific Skills

- Deliver first-class customer experiences answering questions, trouble-shooting issues, and providing information in response to concerns and requests;
- Ability to organize, schedule, and follow instructions;




- Committed to learning and becoming an expert in our product offerings;
- Energetic and friendly with excellent verbal and written communication skills;
- Excellent attention to detail with the drive to meet tight deadlines;
- Self-starter with the ability to prioritize and organize workload in a fast-paced environment;
- Ability to collaborate with colleagues across our company, maintaining our close-knit, team-orientated culture.
- Work is performed in an office setting and may require occasional lifting <20lbs

At AccessSMT/CP Distributors we put our people first. We understand that our value of unmatched expertise and professionalism come directly from our dedicated team. We are a passionate group that has fun and cares about one another. The growth of our business depends on our people and so we invest in ensuring they grow with our business through career advancement, educational opportunities and security. Once our people are onboard, we work just as hard to keep them by offering competitive base salary, extended medical and dental, Employee and Family Assistance Program, RRSP matching, work flexibility, educational opportunities, career development and much more.

Job Types: Full-time, Permanent

Advantages:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- RRSP match
- Vision care

Ability to commute/relocate:

- Saskatoon, SK S7P 0B8: reliably commute or plan to relocate before starting work (preferred)

Experience:

- construction/ div8/div10 knowledge or: 1 year (preferred)
- OTC/counter sales: 2 years (preferred)

Location:

- Saskatoon, SK S7P 0B8 (preferred)

Work Location: In person

📌 Service Writer (Saskatoon)
🏢 AccessSMT
📍 Saskatoon