As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!

OVERVIEW:

The Bell Person represents the hotel to our guests throughout all aspects of their stay at the Lord Nelson Hotel & Suites and ensures that the highest standards of hospitality and welcome are demonstrated at all times. The Bell Person is responsible for traffic flowing smoothly and safely through the front driveway. The Bell Person also assists guests with luggage, deals with general enquiries, and ensures that all guests requests are dealt with in a prompt and courteous manner.

RESPONSIBILITIES:

- To be present in the hotel driveway to be ready to assist guests, colleagues, and visitors when required.
- Control traffic coming in through the hotel driveway and direct hotel guests to the appropriate parking area in a secure and friendly manner.
- Ensure collection and delivery of guest luggage in an efficient and timely manner.
- Escort guests to rooms and assist with guest luggage to or from assigned rooms.
- Make deliveries to the guest room (eg: flowers, postcards, messages, etc.)
- Ensure safe storage and appropriate ticketing of guest luggage, jackets, and personal items.
- Respond to guest requests and queries providing knowledgeable, efficient, and helpful information on the city, the hotel, and hotel amenities.
- Be familiar with all room types, locations, and room rate promotions available to guests as well as all hotel services.
- Help to maintain hotel cleanliness and lot appearance by cleaning driveway and sidewalks, removing snow and debris as necessary.




- Understand how to use all front office equipment.
- Arrange for prompt parking in a safe and friendly manner.
- Always maintain the highest level of customer service and display professionalism.
- Always display appropriate two-way radio etiquette.
- Ability to maintain confidentiality of hotel guests and pertinent hotel information.
- Must have comprehensive understanding of hotel emergency procedures.
- Shifts typically 7 am to 3:30 pm or 3:00 pm to 11:30 pm
- Other tasks as assigned.

QUALIFICATIONS:

- High school diploma
- 3 to 5 years’ experience in a similar role
- Professional attitude and the ability to follow instruction required.
- Ability to work under pressure and under tight deadlines.
- Detail oriented and the ability to work independently.
- Must speak, understand, and write fluently in English. Bilingualism is an asset.
- Experience working in a fast-paced Hotel setting is preferred.
- Excellent interpersonal and communication skills, both written and verbal
- Ability to work in outdoor conditions year-round.
- Follow hotel grooming standards and dress code.

Lord Nelson Hotel & Suites recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the hospitality industry.

Pay: $17.52 per hour

Benefits:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- RRSP match
- Vision care
- Wellness program

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Able to work Weekends

Work Location: In person

📌 Bell Person (Halifax Regional Municipality)
🏢 Lord Nelson Hotel
📍 Halifax Regional Municipality