Job Description:

We are looking for a Collections Specialist to join our team in Mississauga, Ontario on a Contract basis. This role focuses on managing business client accounts, supporting collection activities, and maintaining solid client relationships that encourage timely payment and long-term partnership. The successful candidate will bring a customer-focused approach, sound judgment, and the ability to balance service excellence with effective account follow-up.

Responsibilities:
Oversee a portfolio of business accounts, maintaining regular communication to support account health and long-term client satisfaction.
Conduct collection outreach by phone and email, issue account statements, and follow up on outstanding balances in a timely and accurate manner.
Work closely with cash application teams to help resolve payment allocation issues and improve the accuracy of account records.
Coordinate with clients to confirm that account activity aligns with contractual obligations and applicable compliance standards.
Liaise with internal operational teams to address service-related concerns and help deliver a consistent client experience.
Strengthen client relationships through responsive support, proactive communication, and a solutions-oriented approach.




Identify opportunities to improve account engagement, reduce attrition, and support ongoing revenue stability.
Manage competing priorities effectively while maintaining accuracy, consistency, and timely follow-up across all assigned accounts.

Requirements:
Minimum of 3 years of experience in collections, account management, customer success, or client relationship management within a B2B environment.
Demonstrated ability to manage account portfolios and support client retention in a recurring revenue or service-based setting.
Strong understanding of collection processes, payment follow-up, delinquency management, and customer service best practices.
Proficiency with CRM platforms, ERP systems, spreadsheet software, and Dynamics 365 Business Central.
Excellent verbal and written communication skills, with the ability to handle sensitive account discussions tactfully and professionally.
Robust organizational and problem-solving skills, with the ability to manage deadlines and multiple account priorities in a quick-paced environment.
Experience in fire protection, mechanical contracting, or electrical contracting would be considered an asset.

📌 Collections Specialist Mississauga
🏢 Robert Half
📍 Mississauga