Elevate your career with NTT DATA Services as a Senior Production Support Engineer, focusing on Salesforce and remote support in Canada. Ensure the reliability and performance of critical applications with your expertise.

In this role, you'll report to the IT Team Lead and be part of the Platform Production Support team. With strong hands-on experience, you will provide Level 2 and Level 3 support. Key responsibilities include troubleshooting complex issues, performing root cause analysis, and coordinating incident resolution across multiple teams.

Key Responsibilities:
• Provide Level 2 / Level 3 support for Salesforce applications
• Monitor production environments for issues
• Troubleshoot production incidents involving integrations and APIs




• Analyze logs to determine root causes
• Coordinate with development teams for permanent fixes

Requirements:
• 5+ years of experience with enterprise applications
• 3+ years of Salesforce production support experience
• Robust understanding of APIs and integrations
• Experience with ITSM platforms like ServiceNow
• Strong problem-solving skills

Bring your technical knowledge and dedication to operational excellence to improve application reliability with NTT DATA.
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📌 Senior Production Support Engineer Remote Canada (Toronto)
🏢 NTT DATA
📍 Toronto