Become a Remote B2B Customer Support Engineer at Dot Compliance, where you will play a critical role in enhancing customer experiences in the life sciences sector. Focus on providing exceptional support and resolution of compliance-related inquiries. As a vital part of the North America Customer Support Team, this role requires 2-3 years of B2B support experience in SaaS. You will interact with global customers, resolving issues and guiding them through our cutting-edge solutions. Your collaboration with Professional Services and DevOps teams will be crucial in elevating customer service levels. Key Responsibilities:

- Quickly understand customer needs and product features
- Address product inquiries to ensure resolutions
- Manage communications through email, portal,



and calls
- Collaborate with cross-functional teams for support solutions
- Promote customer satisfaction through effective support

Requirements:

- 2-3 years in a technical customer support role
- Experience with quality management systems preferred
- Strong technical and troubleshooting abilities
- Excellent communication and organization skills
- Engage in an on-call rotation for support tasks

Leverage your technical skills and customer service aptitude to drive success at Dot Compliance. #J-18808-Ljbffr

📌 RemoteB Customer Support Engineer (Montreal)
🏢 Dot Compliance
📍 Montreal