Job Responsibility:

Job Opportunity: Customer Service Supervisor

Do you love leading teams, solving problems, and creating amazing customer experiences? If you're ready to make an impact in a fast-growing company, keep reading!

Hardy Sales is looking for a Customer Service Supervisor to oversee our customer service team, ensuring smooth daily operations while fostering a culture of collaboration, efficiency, and excellence. We need a leader who is both strategic and hands-on—someone who thrives in a fast-paced environment and is passionate about driving process improvements.

At Hardy Sales, we believe that great service starts from within. Our values—dedication, teamwork, accountability, and integrity—are at the heart of everything we do. As a family-owned business since 1982, we foster a supportive and team-oriented environment where every role makes an impact.

About Us

Hardy Sales is Western Canada's most consistent and reliable perishable food distributor, specializing in meat, deli, seafood, and bakery products. For over 40 years, we've built strong relationships with customers by delivering exceptional service and maintaining seamless communication across our sales, warehouse, and logistics teams.

What You'll Do

As our Customer Service Supervisor, you'll lead by example by actively participating in daily tasks while ensuring your team is trained, supported, and continuously improving. You'll oversee three direct reports and report directly to the Sales Manager. Your key responsibilities include:

Leadership & Training:

- Oversee all training and development for the customer service team, ensuring high performance and continuous learning.
- Foster a culture of efficiency, teamwork, and customer-first service across the department.
- Identify opportunities for process improvements and implement changes to enhance workflow and accuracy.




- Mentor and guide employees to support their career growth within Hardy Sales.

Hands-On Operations:

- Participate in order entry, data entry, and customer sales calls as part of daily operations.
- Ensure seamless communication between departments—working closely with warehouse, transportation, and purchasing to maintain high service levels.
- Provide guidance on customer service issues and resolve escalations independently and effectively.

Process & Service Improvement:

- Analyze customer service workflows and implement efficiency-enhancing strategies.
- Monitor key performance metrics to ensure accuracy, responsiveness, and customer satisfaction.
- Collaborate with leadership to refine service procedures and introduce best practices.

What We're Looking For

We're seeking a proactive leader who thrives in a dynamic setting and enjoys both coaching and hands-on work. To succeed in this role, you'll need:

- Proven experience in customer service supervision or leadership, preferably in a fast-paced, order-processing environment.
- Experience in the food distribution, logistics, or wholesale industry is a plus.
- A natural ability to train, mentor, and develop a team.
- Excellent communication and problem-solving skills, with a strong customer-first mindset.
- A track record of improving processes and finding efficiencies.
- Strong multi-tasking and organizational abilities, with a keen eye for detail.
- Proficiency in Microsoft Office, data entry, and order management systems (experience with Distrib-u-tec an asset).
- A collaborative approach,



working effectively with internal teams to drive results.

Why Join Hardy Sales?

At Hardy Sales, we recognize that great leadership happens at all levels. As part of our team, you'll enjoy:

- Competitive salary of $60,000 - $70,000 per year , based on experience
- Comprehensive benefits, including extended health and dental coverage.
- Profit-sharing opportunities when company targets are met (structured annually/quarterly).
- On-site gym for employee wellness.
- A collaborative, growth-focused work environment, where your ideas are valued and your leadership makes an impact.

Work Schedule

- Full-time, on-site role in Langley, BC.
- Monday to Friday, 7:30 AM - 4:00 PM.

Join Our Team

Hardy Sales is more than just a company—it's a place where leaders roll up their sleeves, drive change, and support their teams. If you're a hands-on supervisor who loves mentoring, optimizing processes, and delivering great customer experiences, we'd love to hear from you.

How to Apply

If you're looking for a role where your leadership makes a difference every day, apply now! Submit your resume in PDF format through Indeed—we can't wait to meet you!

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Perks:

- Dental care
- Extended health care
- On-site gym
- Paid time off
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Do you have your own vehicle? (no public transit to this location)
- Do you have experience supervising a customer service team?
- Have you been responsible for training and mentoring team members?
- Have you implemented process improvements in a customer service role?
- Are you proficient in Microsoft Office and data entry?
- Are you comfortable providing feedback and coaching to improve performance?

Work Location: In person

📌 Customer Service Supervisor (Langley)
🏢 Hardy Sales
📍 Langley